About the Role
We are looking for a Business Operation Support Officer (Emirati National) to join our Customer Services Delivery team based in Dubai, UAE. In this role, you will receive mentorship and resources to help you deliver value to the company while maximizing your own experiences. Join us and realize your full potential as we shape the future of commerce together.
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Position Summary & Key Areas of Responsibility
- Edit and maintain up-to-date suppliers/clients records.
- Provide administrative support to clients on a project basis when and where needed.
- Prepare invoices/purchase orders and coordinate the receipt of such orders from suppliers.
- Answer phones and respond to client/supplier requests and inquiries.
- Create and maintain department database on operational activities.
- Coordinate with internal stakeholders regarding BOQ submissions and AMC finalization activities.
- Support contract finalization and renewal processes for network-related contracts.
- Manage post-approval administrative activities including documentation, approvals, and contract execution.
- Ensure timely customer invoicing, vendor order placement, and service renewal confirmations.
- Initiate Local Purchase Order (LPO) requests through ERP systems for approved vendor services.
- Coordinate with vendors to ensure timely acknowledgment of orders and renewal of services.
- Act as the primary liaison between vendors, Finance, and Accounts Payable teams to resolve invoice processing and payment-related issues.
- Monitor contract renewal timelines and ensure that procurement activities are completed on schedule.
- Manage end-to-end contract administration activities following customer approval.
- Coordinate internal approval processes and required sign-offs.
- Handle hardcopy submissions, contract collection, filing, and documentation management.
- Maintain accurate records of customer contracts, vendor agreements, and related documentation.
Who You Are
- University degree in Business Administration or any related discipline.
- Good understanding of administration processes.
- Ability to work in a timely manner and meet deadlines.
- Able to work within a team and independently.
- 1 - 2 years of relevant work experience.
- Excellent verbal and written communication skills in English and Arabic.
- Proficient in MS Office (Word/Excel).
- Previous experience in matrix organizations and/or multinational companies will be considered an advantage.
Additional Information
- This position is part of the Emiratization hiring program and is open exclusively to UAE Nationals (Emirati citizens). In line with UAE Emiratization requirements and applicable UAE legislation, only Emirati candidates can be considered for this opportunity. Applicants may be required to provide documentation confirming their Emirati nationality during the recruitment process.
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
We are committed to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Every individual has an ongoing responsibility to respect and support a globally diverse environment.
