About the Role
The Business Operations Manager will oversee and manage the day-to-day operations of EoD, focusing on overall business aspects, including Talent Acquisition (TA), HR processes, staff onboarding, training practices, performance analysis, and crisis resolution methods. This role also encompasses sales operations through to the collection of accounts receivable (AR).
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Duties & Responsibilities
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People & Operations Management
- Ensure adherence to internal policies, processes, and organizational standards.
- Oversee end-to-end team management processes, including onboarding, integration, development, and transitions.
- Support team engagement, address concerns, and facilitate resolution of workplace challenges.
- Drive performance alignment through regular feedback, development planning, and structured reviews.
- Support compensation planning, rewards alignment, and performance-driven outcomes.
- Ensure alignment with applicable regulatory and organizational requirements.
- Oversee hiring progress to ensure timely onboarding of quality talent aligned to business needs.
- Collaborate with relevant stakeholders to support fulfillment of open roles.
- Review resource allocation and ensure optimal workforce planning across teams.
- Support onboarding and deployment of resources across business requirements and projects.
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Sales Operations
- Monitor and review sales processes and documentation.
- Ensure compliance with internal policies including service activation guidelines.
- Support sales teams in maintaining accurate records and documentation.
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Billing & Collections
- Oversee Accounts Receivable (AR) and monitor collections.
- Identify and escalate delayed or high-risk accounts.
- Ensure timely invoicing and follow up on outstanding payments.
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Operations & Documentation Management
- Maintain records related to client contracts, mobilization, invoicing, and business correspondence.
- Ensure proper documentation practices and data accuracy within systems such as SmartRecruiters.
- Drive process improvements and operational efficiency.
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Logistics & Cost Control
- Oversee IT assets, hardware allocation, and resource logistics.
- Manage transportation, accommodation, and related operational support.
- Monitor utilization and optimize cost efficiency.
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Compliance & Governance
- Ensure adherence to company policies, SOPs, and regulatory requirements.
- Identify risks and proactively address operational or HR-related escalations.
- Maintain audit readiness and compliance standards.
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Team Leadership & Communication
- Build and manage a high-performing operations team.
- Conduct regular team meetings and ensure clear communication across departments.
- Foster a positive and productive work environment.
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Reporting & Analysis
- Prepare and share weekly and monthly operational reports with management.
- Provide insights on hiring, resource utilization, collections, and performance metrics.
- Track KPIs and ensure alignment with business targets.
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Key Deliverables / Reporting
- Weekly updates to the Business Unit Director, including hiring status, TA performance, task tracker updates, staff updates, collections, AR status, and overall operational updates.
Qualifications
- Bachelor’s degree in Business Administration, HR, or a related field.
Experience
- 6–10 years of experience in operations, HR, or business management roles.
- Experience in staffing, outsourcing, or service-based environments preferred.
Skills & Competencies
- Strong understanding of HR operations and labor laws.
- Excellent organizational and multitasking skills.
- Strong stakeholder and team management abilities.
- Good commercial awareness, including billing, collections, and AR.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
Compliance
Adherence to policies and procedures based on the ISO standards adopted by the organization.
