About the Role
The Business Partner role under field Alliances Operations will be responsible for day-to-day operations supporting the rapidly growing partner ecosystem as well as Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with an emphasis on our partner-facing processes. While providing a seamless experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability, and be the partner advocate.
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What You'll Do:
- Partnering with Alliances Leaders and their teams to assist with channel strategy using data-led insights into trends, gaps, and opportunities to execute the plan.
- Continuous enablement of the wider Alliances/Partner team to ensure seamless execution of partner-related processes and initiatives.
- Managing day-to-day operational tasks to support Partners, Partner Managers, and Sales teams.
- Understanding and interpreting data and preparing metrics and KPIs that are shared with management regularly.
- Managing partner onboarding and compliance support, and assisting with complex contractual cases.
- Ensuring all partner deals are properly categorized and correct partner attribution is tagged.
- Advising on process enhancements and liaising with IT, capability, and GTM teams.
- Participating in QBRs to align processes with business needs and provide recommendations for the future.
- Investigating and resolving commission issues escalated by the Comp Team.
- Instituting best practices and scalable processes, including data flows.
- Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands.
- Implementing new processes and process enhancements within the field.
- Delivering regular enablement sessions for wider Alliances/Partner sales teams.
- Onboarding new hires and managing knowledge transfer and training materials.
- Training shared services team and acting as a point for escalation.
What You'll Need:
- Bachelor's degree
- Minimum 2 years of (Partner / Channel) Operations experience
- Strong analytical background and ability to flush out anomalies
- Be a self-starter, detail and process-oriented, and operationally-minded
- Excellent presentation, communication, and influencing skills, with strong business partnership experience
- Expertise in business applications including Excel, PowerPoint, Salesforce, and Tableau
- Ability to work in a fast-paced environment and manage through ambiguity and change
- Curious minded and willingness to constantly improve experience for our partners and internal teams
- Ability to optimize and prioritize tasks
Location
Saudi Arabia - Remote
