The Business Process Specialist will play a critical role in mapping, visualizing, and documenting end-to-end business processes across the company. Approximately 80% of this role is focused on Stakeholder Engagement & Information Gathering and translating them into process mapping and visualization, translating complex, cross-functional workflows into clear, structured, and accurate process maps.
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Key Responsibilities
Process Mapping & Visualization
- Lead detailed as-is and to-be process mapping across core operational workflows using tools such as LucidChart, Visio (or similar platforms).
- Create high-quality visual process maps that clearly represent end-to-end workflows, system interactions (Salesforce, SAP), handoffs, exceptions, and dependencies.
- Ensure process maps are structured, standardized, and suitable for executive, cross-functional, and operational audiences.
- Continuously refine process maps based on stakeholder feedback and evolving operational needs.
Stakeholder Engagement & Information Gathering
- Engage cross-functional teams to extract accurate and complete process details, including real-world practices and exceptions.
- Influence stakeholders to provide reliable inputs by asking the right questions and challenging inconsistencies.
- Facilitate process walk-through sessions and working discussions to validate process flows and assumptions.
Process Improvement Support
- Identify inefficiencies, gaps, and risks during process mapping exercises and flag improvement opportunities.
- Support the Manager in defining optimized to-be processes and future-state workflows.
- Assist in aligning ME-specific processes with global standards by clearly documenting variations and dependencies.
Documentation & Knowledge Management
- Maintain process maps, SOPs, and supporting documentation in Confluence or approved knowledge repositories.
- Ensure all process documentation remains current, accessible, and aligned with system updates.
- Support onboarding and training efforts by providing clear visual process materials.
Performance & Continuous Improvement (Secondary Focus)
- Support tracking process effectiveness through defined KPIs and qualitative feedback.
- Participate in continuous improvement initiatives by providing data-backed insights from process analysis.
Required Qualifications
- Bachelor’s degree in business, Operations, Engineering, or a related field.
- 3–5 years of experience in process mapping, business process analysis, or operations roles.
- Strong hands-on expertise with Visio or equivalent process mapping and visualization tools like Lucid chart or Miro.
- Demonstrated ability to create clear, structured, executive-ready process visuals.
- Experience working across enterprise systems such as Salesforce and SAP.
- Strong stakeholder management and influencing skills, with the ability to extract accurate information from diverse teams.
- High attention to detail and strong analytical mindset.
Preferred Qualifications
- Experience in automotive, manufacturing, supply chain, or complex operational environments.
- Familiarity with Business Process Model and Notation (BPMN) or other structured process mapping methodologies.
- Experience supporting regional/global process alignment initiatives.
- Exposure to transformation or scale-up environments.
