Unifonic is a dynamic startup in the SaaS space, proudly voted a Great Place to Work®, that is revolutionizing how businesses communicate. With a team of 500 passionate professionals, we deliver exceptional experiences to over 5000 customer-centric companies. Our collaborative work environment fosters creativity and innovation—because as shareholders in the business, we are more than a group of passionate communicators; we are Unifones.
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We are seeking a Business Solutions Consultant to assist customers in their digital transformation through cloud communication. This role involves leading collaboration with a virtual team made up of sales, engineers, and support resources.
Key Responsibilities:
- Build and maintain relationships with customers, acting as a trusted advisor at the CXO level.
- Help customers evaluate their cloud communication strategy and recommend tailored solutions.
- Serve as a technical liaison between the sales and product development teams to nurture deals.
- Understand conversational automation platforms to solve enterprise problems.
- Assist in problem escalation projects and implement product demos to showcase our value.
- Manage day-to-day Customer Success functions for assigned accounts and promote the adoption of Unifonic services.
Requirements:
- 5+ years of experience in selling technology solutions, technical consultation, customer excellence, or delivery in a related field (SaaS, Telecommunications, etc.).
- Bachelor's degree in Engineering, Software, or another IT-related discipline.
- Experience in a technology-driven industry, specifically PaaS and/or SaaS.
- Excellent interpersonal and relationship-building skills, with the ability to lead multi-stakeholder relationships.
- Fluency in Arabic and English, with strong writing/editing and verbal communication abilities.
Work Conditions:
- Remote full-time position.
- Competitive salary and bonus structure.
- Unifonic share scheme.
- 30 holiday days after your first anniversary and your birthday off.
- Flexible working arrangements, including up to 25 days per year to work from anywhere in the world.
- Paid leave for new parents.
Join us and be a part of something big at Unifonic!
