Business Support Engineer - National

About the Role:
We are seeking a Business Support Engineer to ensure the health, stability, and performance of our applications and systems. The ideal candidate will be proactive in troubleshooting, resolving complex issues, and bridging communication between technical and non-technical teams.

Key Responsibilities:

• Maintain and monitor the stability and performance of multiple applications and systems.
• Track system health, identify recurring issues, and implement long-term solutions.
• Troubleshoot escalated incidents and apply preventative measures to avoid future disruptions.
• Manage system backups, disaster recovery processes, and security protocols.
• Collaborate with database administrators and IT teams to optimize system performance.

Requirements:

• Arabic Speaker is a must.
• 5–8 years of experience in technical support and system administration.
• Strong knowledge of Microsoft SQL Server, T-SQL, and Windows Server OS tools (IIS, CMD, Event Viewer, etc.).
• Hands-on experience with troubleshooting tools such as Postman, SOAP UI, Telnet, and Notepad++.
• Basic understanding of REST APIs and HTTP/HTTPS protocols.
• Strong problem-solving, analytical, and data-driven decision-making skills.
• Proficiency in Arabic (required) and English (preferred).

Location:
Riyadh, Saudi Arabia (On-site)

Job Type:
Full-time