About the Job:
Are you ready to be part of a diverse and dynamic team that’s shaping the future of SaaS? We’re a fun, collaborative group of experts, leading the way in SaaS Onboarding, Operational Excellence, Security & Governance, and cutting-edge AI innovations. Our team thrives on solving complex challenges, building innovative solutions, and driving meaningful impact across the organization.
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Location: Eastern Region
Salary: $92K - $123.8K per year
Job Type: Full-time
Application Deadline: October 15, 2025
Your Impact:
- Manage and operate applications used by Cisco employees.
- Consolidate and migrate multiple instances of applications into a single version through analysis, impact assessment, and communication.
- Follow processes and procedures to onboard new applications and review tenant settings.
- Approve new license requests and downgrade unused licenses.
- Implement and document processes related to enterprise licensing, including upgrades and downgrades.
- Ensure adequate support resources are available for Cisco employees.
- Create and manage the support SharePoint site for the application.
- Examine current business procedures and recommend improvements.
- Document updates to operational and support processes.
- Design, test, and implement automations (API, workflow, Power Platform/Automate).
- Implement governance and security best practices.
- Utilize project management skills for planning and managing project lifecycles.
- Proficiently create PowerPoint presentations and present to all organizational levels with clear, value-added messages.
- Serve as a liaison, engaging and connecting with dependent teams.
- Manage vendor relationships and engage stakeholders effectively.
- Follow Agile methodologies and communicate effectively in resolution management, negotiation, and handling difficult conversations.
- Assist with contract renewals.
Minimum Qualifications:
- Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
- 3+ years of experience in application management, business analysis, or a related role.
- Proficiency in application management consolidation and migration, including experience with enterprise licensing.
- Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.
Preferred Qualifications:
- Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.
- Familiarity with WalkMe Admin Center functionalities.
- Completion of WalkMe Admin certifications, including WalkMe Fundamentals and Technical Configuration & Ground School (recommended).
- Strong understanding of Cisco data security, privacy, and compliance framework.
- Excellent attention to detail; high integrity in handling sensitive access and audit logs.
- Experience working within a large enterprise IT or security function preferred.
- Experience with automation tools such as APIs and Microsoft Power Platform/Automate.
- Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.
Language Requirements:
- Not specified in the job posting.
Join us and be part of a team that is revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond!
