Are you ready to be part of a diverse and dynamic team that’s shaping the future of SaaS? Join us at Cisco, where our collaborative group of experts is leading the way in SaaS Onboarding, Operational Excellence, Security & Governance, and cutting-edge AI innovations. Our team thrives on solving complex challenges, building innovative solutions, and driving meaningful impact across the organization.
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Your Impact:
- Manage and operate applications used by Cisco employees.
- Consolidate and migrate multiple instances of applications into a single version through analysis, impact assessment, and communication.
- Follow processes and procedures to onboard new applications and review tenant settings.
- Approve new license requests and downgrade unused licenses.
- Implement and document processes related to enterprise licensing, including upgrades and downgrades.
- Ensure adequate support resources are available for Cisco employees.
- Create and manage the support SharePoint site for the application.
- Examine current business procedures and recommend improvements.
- Document updates to operational and support processes.
- Design, test, and implement automations (API, workflow, Power Platform/Automate).
- Implement governance and security best practices.
- Utilize project management skills for planning and managing project lifecycles.
- Create impactful PowerPoint presentations for various organizational levels and engage stakeholders effectively.
- Manage vendor relationships and assist with contract renewals.
Minimum Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- 3+ years of experience in application management, business analysis, or a related role.
- Proficiency in application management consolidation and migration, including experience with enterprise licensing.
- Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.
Preferred Qualifications:
- Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.
- Familiarity with WalkMe Admin Center functionalities and completion of WalkMe Admin certifications.
- Strong understanding of Cisco data security, privacy, and compliance framework.
- Excellent attention to detail and high integrity in handling sensitive access and audit logs.
- Experience working within a large enterprise IT or security function preferred.
- Experience with automation tools such as APIs and Microsoft Power Platform/Automate.
- Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.
Language Requirements:
- Effective communication skills are essential for resolution management, negotiation, and handling difficult conversations.
Location: Eastern Region
Job Type: Full-time
Salary Range: $92K/yr - $123.8K/yr
Application Deadline: October 15, 2025 (Subject to change)
Join us at Cisco, where we are revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. Together, we can create innovative solutions that impact the future.
