Business Systems & IT Analyst

About the Role
The Business Systems & IT Analyst partners with teams across the organization to improve business processes through effective use of technology, while providing hands-on IT support to users in the Eastern Hemisphere. This role combines business analysis and process-improvement skills with capabilities in ERP systems, data, reporting and automation, as well as practical end-user technology support.
Working closely with the corporate IT team and managed service provider (MSP), the role serves as the local technology resource for Eastern Hemisphere users, helping troubleshoot time-sensitive issues, resolve hardware and connectivity problems, coordinate technology deployments, and ensure users have reliable access to the systems and tools required to perform their work.

What You’ll Bring

• Post-secondary education in Business, Management Information Systems, Computer Science, Accounting, Engineering, or a related field.
• 3+ years of experience in business systems analysis, ERP/business applications, data analytics, process improvement, or a related role.
• Experience with Epicor Kinetic or another manufacturing ERP is required.
• Experience supporting business applications and end-user technology in a corporate environment.
• Strong troubleshooting skills with the ability to diagnose hardware, software, connectivity, and user issues and determine when escalation is required.
• Strong SQL skills and experience working with relational databases and data structures.
• Advanced Microsoft Excel skills, including Power Query, and experience with Power BI or a comparable business-intelligence platform.
• Demonstrated ability to map processes, gather requirements, analyze problems, and translate business needs into practical solutions.
• Strong communication skills and ability to work effectively with business and technical stakeholders.
• Experience with Microsoft Power Automate, Power Apps, APIs, system integrations, or similar technologies is an asset.
• Experience in a manufacturing, industrial, energy, or similar operational environment is preferred.
• Familiarity with cybersecurity principles and enterprise IT controls is an asset.
• Familiarity with AI-enabled business tools is an asset.

What You’ll Do
Business Process Analysis & Solution Design

• Partner with teams across the organization to understand business processes, pain points, and improvement opportunities.
• Map processes, identify inefficiencies and control gaps, and translate business needs into clear system requirements.
• Evaluate and recommend practical solutions using existing ERP functionality, Microsoft tools, third-party applications, automation, or custom development where appropriate.
• Evaluate solution options based on functional fit, implementation effort, total cost of ownership, risk, and expected business value, including ROI analysis for larger investments.

ERP & Business Systems

• Develop a strong understanding of the organization's ERP environment, business processes, data structures, and integrations.
• Identify and implement opportunities to improve ERP configuration, workflows, reporting, and utilization.
• Investigate native ERP functionality and available partner solutions before recommending custom development.
• Support ERP integrations, data integrity, system governance, testing, troubleshooting, and user adoption.

Reporting, Data & Analytics

• Develop and maintain reporting and analytical solutions using tools such as Power BI, Excel, Power Query, and SQL.
• Work directly with relational data to investigate business questions, validate reporting, troubleshoot issues, and translate operational data into meaningful business information.
• Improve manual reporting and spreadsheet processes where opportunities exist for greater efficiency, reliability, or control.

Implementation & Continuous Improvement

• Develop workflow automation and lightweight business applications using tools such as Power Automate and Power Apps where appropriate.
• Coordinate solution implementation, testing, documentation, training, and user adoption.
• Build strong relationships with users and monitor implemented solutions to ensure expected business benefits are achieved.

IT & End-User Support

• Serve as the primary on-site technology resource for Eastern Hemisphere users to provide hands-on IT support, including troubleshooting time-sensitive hardware, software and connectivity issues, supporting employee onboarding/offboarding and equipment deployment, and coordinating with the MSP and corporate IT team as required.
• Follow corporate IT, cybersecurity, access-management, and technology standards and escalate security concerns promptly.

Benefits Overview

• Competitive time-off policies, including 3 weeks of vacation accrued throughout the year.
• 4 wellness days plus your birthday off each year.
• 401K matching.
• Matching Employee Share Purchase Plan (ESPP).
• Supportive and caring work environment focused on employee well-being.

Contract & Travel Details

• This position may require occasional travel within the Eastern Hemisphere for training and support purposes.
• Security checks will be conducted for this role.