About the Role
Lead the business transformation and change agenda for the SAP ERP programme, driving business readiness and successful adoption across impacted retail functions. Acting as a key link between business, technology, and operational teams, the Business Transformation Officer will drive business process transformation, programme governance, and organisational readiness. This role requires an experienced transformation leader with strong SAP/ERP programme experience, a deep understanding of retail operations, and the ability to influence senior stakeholders and align cross-functional teams around common programme outcomes.
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Responsibilities
Business Transformation & Change
- Drive business process transformation and SAP ERP adoption across impacted business functions.
- Support the development of future-state business processes, ensuring business continuity and operational requirements are considered.
- Drive business change impacts with the change management partner, working with stakeholders to facilitate the adoption of new processes, systems, and ways of working.
- Ensure change activities remain aligned with overall programme objectives and business requirements.
Programme Delivery & Governance
- Own the business delivery plan and provide oversight of programme scope, timelines, risks, dependencies, and outcomes.
- Support programme governance and business reporting for sponsor and senior leadership review.
- Present at and support relevant business decision-making forums, providing clear guidance when required.
- Identify and resolve cross-functional dependencies, risks, and issues in collaboration with stakeholders.
Business Readiness
- Ensure business readiness across all impacted functions, including Finance, Planning, Merchandising, Store Operations, Supply Chain, Omnichannel, and Digital.
- Coordinate business readiness activities in preparation for programme deployment and go-live.
- Work closely with functional stakeholders to ensure requirements and impacts are understood and addressed.
Stakeholder & Partner Management
- Collaborate closely with senior business stakeholders, Group IT, implementation partners, and vendors.
- Align business, technology, and operational teams around common programme objectives and outcomes.
- Influence stakeholders and facilitate solutions to cross-functional challenges and programme dependencies.
Benefits & Post-Go-Live
- Understand and drive agreed business benefits associated with the transformation.
- Support the business in realizing agreed benefits and improvements following go-live.
Team & Resource Management
- Lead and manage team members allocated to the programme.
- Ensure resource and timesheet allocations are managed and tracked as agreed.
- Support accountability and effective collaboration across business-allocated programme resources.
Qualifications
Experience
- Proven experience leading large-scale business transformation programmes within retail, omnichannel, or a similarly complex consumer-focused organisation.
- Strong SAP ERP transformation experience with an understanding of business impact and adoption requirements.
- Demonstrable experience driving transformation and change within complex, cross-functional environments.
- Strong understanding of retail functional workstreams and their interactions (Finance, Planning, Merchandising, Store Operations, Supply Chain, Omnichannel, Digital).
- Experience working across business, technology, implementation partners, and vendors to deliver transformation outcomes.
- Experience operating at senior leadership/Director level within a complex transformation programme environment.
Skills
- Strong business transformation and change management capability.
- Strong programme governance, planning, and organisational skills.
- Excellent executive stakeholder management and influencing skills.
- Strong risk management, problem-solving, and decision-making capability.
- Ability to translate programme objectives into clear business actions and priorities.
- Ability to align teams around common outcomes.
- Strong understanding of SAP ERP transformation and its business impacts.
- Experience managing vendors and systems integration partners.
- Ability to operate effectively in a fast-paced programme environment and drive progress across multiple workstreams.
