C-17 Field Services Customer Engineer

About the Role:

The C-17 Field Services Customer Engineer will be based at Al-Mubarak Air Base in Kuwait as part of the on-site C-17 Field Services Engineering and Technical Support (FETS) team. This role involves providing vital engineering support directly to the Kuwait Air Force, delivering real-time assistance in an operational capacity.

Responsibilities:

• Participate in resolving complex operational problems that require ingenuity and innovation, coordinating closely with the Kuwait customer and other the company entities.
• Provide the Kuwait customer with troubleshooting and repair guidance.
• Assist in interpreting technical documents to ensure clarity and adherence to intended purposes.
• Offer specialized on-the-job training concerning the theory of operations, and demonstrate basic operating, maintenance, servicing procedures, and troubleshooting techniques.
• Investigate and pursue necessary actions to support Kuwait missions safely, including assistance with spare supply and support equipment.
• Document field activities via preparing and transmitting publication change requests, continuous process improvement data, and technical reports on product issues and developments.

Additionally, the selected candidate will provide support to other C-17 customers in the region and worldwide, which may involve travel to assist with the operation, maintenance, and recovery of C-17 aircraft.

Qualifications:

• Basic Qualifications (Required Skills/Experience):

  • Bachelor of Science degree in Engineering, Engineering Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry, or equivalent qualifications directly related to the work statement.
  • Ability to work independently under time constraints and stress in a demanding, on-call operational environment.
  • Experience on C-17 or similar widebody fleet aircraft.

• Preferred Qualifications (Desired Skills/Experience):

  • Prior knowledge in Non-Destructive Inspection techniques, circuit knowledge, CAD, and interpreting engineering drawings is desirable.
  • Strong background in Electrical/Avionic systems and/or mechanical/airframe repairs, system operation, maintenance, troubleshooting, and repair of aircraft hydro-mechanical and propulsion systems.
  • Experience in troubleshooting complex integrated systems within an operational environment is beneficial.
  • Excellent written, verbal and interpersonal communication skills.
  • Strong customer focus, both external and internal.
  • Collaborative and innovative mindset with a “can-do” attitude.
  • Ability to handle multiple tasks under pressure with flexibility in resolving competing demands without compromising technical or program integrity.

Other Job-Related Information:

• This position is for an international, locally hired role in Kuwait, with benefits and pay determined at the local level, commensurate with experience and qualifications in accordance with Kuwait law.
• Employment is contingent on meeting all Kuwait labor and immigration formalities.

Language Requirements:

• Not applicable.

Education:

• Bachelor's Degree or equivalent.

Relocation:

• This position offers relocation based on candidate eligibility.

Security Clearance:

• No security clearance required.

Visa Sponsorship:

• Employer is willing to sponsor applicants for employment visa status.

Contingent Upon Award Program:

• This position is not contingent upon program award.

Shift:

• Not a shift worker (Kuwait).