About the Role
We are looking for an experienced CAFM/CMMS Specialist to manage, configure, and maintain the Computer-Aided Facilities Management (CAFM) / Computerized Maintenance Management System (CMMS) platform in accordance with project operational requirements. The successful candidate will be responsible for system configuration, asset management, preventive maintenance planning, work order monitoring, data management, user support, and performance reporting to ensure effective facilities management operations.
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Key Responsibilities
- Set up and configure the CAFM/CMMS platform to meet project operational requirements, including modules, workflows, service schedules, and reporting.
- Create and maintain the system structure, including sites, buildings, spaces, asset hierarchies, trades, users, roles, and access permissions.
- Build and maintain an accurate asset register, including asset details, locations, conditions, warranties, and maintenance history.
- Develop and manage preventive maintenance plans, schedules, work order templates, and service request processes.
- Upload, organize, and maintain project documents within the CAFM/CMMS, including drawings, manuals, warranties, certificates, procedures, and compliance records.
- Monitor work orders from creation to completion, follow up on overdue tasks, and escalate issues in accordance with agreed service levels.
- Support data collection, migration, validation, and ongoing updates in coordination with FM teams, contractors, and project stakeholders.
- Train and support system users, troubleshoot day-to-day issues, and promote consistent system utilization.
- Prepare regular reports and dashboards covering work orders, preventive maintenance, asset conditions, service levels, and key performance indicators (KPIs).
- Coordinate with the CAFM/CMMS provider and internal IT team regarding system support, integrations, upgrades, and improvements.
Qualifications & Experience
- 3–5 years of relevant experience in CAFM/CMMS administration or facilities management systems.
- Bachelor's Degree in Engineering, Facilities Management, Information Technology, or a related field.
- Practical experience in CAFM/CMMS platform configuration and administration.
- Knowledge of asset register management, asset hierarchies, and preventive maintenance planning.
- Experience managing work orders, service requests, and maintenance schedules.
- Familiarity with facilities management documentation and reporting.
- Ability to coordinate with FM teams, contractors, IT teams, and system providers.
- Good communication, coordination, and problem-solving skills.
Preferred
- Detail-oriented with strong data management and organizational skills.
- Able to manage multiple system-related activities and operational priorities.
- Comfortable preparing operational reports and KPI dashboards.
- Capable of training and supporting end users.
