Location: Dammam, Saudi Arabia - On-site
Reports To: Director Middle East Operations
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About the Role
We are seeking a Saudi National Calibration Technician to support our service operations from our newly established, on-site office in Dammam, Saudi Arabia. In this role, you will calibrate, troubleshoot, repair, and test precision ultrasonic instrumentation, ensuring every product meets the company's quality standards before it is returned to our customers. Your work will directly support our commitment to delivering reliable products and exceptional customer service throughout the Middle East.
This position is ideal for a certified technician who enjoys hands-on technical work, takes pride in delivering accurate, high-quality results, and is committed to providing exceptional customer service. As our dedicated technical resource in Saudi Arabia, you will work with a high degree of independence, managing your own workload, prioritizing competing demands, and ensuring repairs and calibrations are completed efficiently while meeting established quality and service turnaround expectations. The successful candidate is detail-oriented, proactive, organized, and self-motivated, with strong problem-solving, time management, and organizational skills, and the ability to work independently with minimal supervision while consistently delivering an exceptional customer experience.
To support your success, you will travel to the company's headquarters in the Netherlands for approximately two weeks of hands-on technical training at the start of your employment. During this training, you will learn the company's products, calibration procedures, repair techniques, quality standards, and service processes before returning to provide local technical support throughout the Middle East.
As the first Calibration Technician based in our Saudi Arabia office, you will play an important role in expanding the company's regional service capabilities. While working independently on a day-to-day basis, you will be supported by our experienced global service organization and will follow the proven standards, processes, and best practices established across the company.
Your Impact
- Perform calibration, troubleshooting, testing, and repair of the company's precision ultrasonic instrumentation.
- Diagnose faults in analogue and digital printed circuit boards, electronic components, and electro-mechanical assemblies.
- Perform soldering, component replacement, and mechanical assembly/disassembly as required.
- Operate electronic test equipment, including oscilloscopes, digital multimeters, power supplies, and signal generators, to diagnose and verify equipment performance.
- Complete calibrations and repairs in accordance with the company's quality standards, technical procedures, and service documentation.
- Generate and maintain accurate calibration certificates, repair records, and other service documentation.
- Manage assigned repairs and calibrations independently while consistently meeting established quality and service turnaround expectations.
- Coordinate the shipping, receiving, and tracking of customer equipment and repair parts for domestic and international shipments.
- Maintain inventory of repair parts, calibration equipment, tools, and service consumables.
- Ensure the service area, tools, and equipment are maintained in a clean, organized, and safe condition.
- Communicate professionally with customers and internal teams regarding repair status, service updates, and technical questions.
- Represent the company professionally by delivering exceptional technical service and customer support throughout the Middle East.
- Follow all company quality, safety, and operational procedures.
Your Experience
- Recognized technical diploma or vocational qualification in Electronics, Instrumentation, Electrical Technology, Mechatronics, or a related technical field.
- 3+ years of hands-on experience repairing, testing, calibrating, or servicing electronic or electro-mechanical equipment.
- Understanding of analogue and digital printed circuit boards, electronic components, and mechanical assemblies.
- Ability to troubleshoot, repair, and solder electronic or electro-mechanical equipment.
- Ability to read and interpret electronic schematics and technical drawings.
- Experience operating electronic test equipment, including oscilloscopes, digital multimeters, power supplies, and signal generators.
- Excellent written and verbal English communication skills.
- Proficiency with Microsoft Office applications.
- Saudi Nationality Required: Applicants must be Saudi nationals to be eligible for this position.
Nice to Have
- Experience working within a manufacturing, technical service, or international business environment.
- Experience coordinating domestic and international shipping and receiving.
- Experience working with a CRM (HubSpot preferred) and/or ERP or inventory management system.
- Familiarity with ISO/IEC 17025-style calibration documentation, traceability, and calibration lab practices.
Why Join Us?
We are in the process of radically transforming our business in a way that will redefine our company and our place in the market, making this one of the most exciting times in the company's history. There is more opportunity than ever before for our people as we expand our business to become a world-class purpose-driven, digitally-led ultrasound solution provider and we need your help to achieve this.
