We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh, running a maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application, and involvement in the delivery of key change initiatives for the bank.
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Work Conditions: On-site, Full-time
Responsibilities:
- Investigate issues as they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner through incident and problem management best practices.
- Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
- Work closely with project teams, providing analysis, support, and assistance with software releases and rollouts in the production environment according to Change Management best practices.
- Drive continuous improvement opportunities, such as event monitoring and alerting, and automate manual activities whenever possible.
- Participate in an on-call support roster to ensure critical applications are always operational for colleagues and customers, including working overtime as required to fix service-impacting incidents.
- Proactively manage risk, meet all policy and compliance requirements, perform controls, adhere to processes and procedures, and escalate events or issues as identified.
- Demonstrate professional and ethical behavior by ensuring compliance with external legislation, bank standards, and internal policies.
Mandatory Skills:
- At least 7 years of experience as a Calypso Functional Support Analyst.
- Experience in elaborating requirements and working with development teams on implementation.
- Production implementation and post-production support experience.
- Familiarity with Oracle databases and knowledge of SQL.
- Strong problem-solving skills and experience in a fast-paced support environment.
- Good communication skills for reporting status and issues to the team leader.
- Ability to document and explain complex processes and concepts.
- Strong stakeholder management skills.
- Ability to work effectively in a team.
Nice-to-Have Skills:
- Understanding of multiple operating systems (Linux, Windows).
