We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh, running a maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, as well as technical maintenance of the application and participation in the delivery of key change initiatives for the bank.
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Responsibilities:
- Investigate issues as they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner.
- Complete necessary documentation to track and close support tickets, ensuring timely updates to business users and management.
- Work closely with project teams to provide analysis, support, and assist with software releases and rollouts in the production environment according to Change Management best practices.
- Drive continuous improvement opportunities, automate manual activities when possible.
- Participate in an on-call support roster to ensure critical applications are operational for colleagues and customers, and work overtime as needed.
- Proactively manage risk, meet all policy and compliance requirements, and adhere to relevant process and procedures.
- Demonstrate professional and ethical behavior in compliance with external legislation and bank standards.
Mandatory Skills:
- 5-10 years of working experience in a Calypso Technical Support Analyst role.
- Strong Calypso technical and functional knowledge.
- Experience in production implementation and post-production support.
- Exposure to Oracle databases and working knowledge of SQL.
- Strong problem-solving skills and ability to communicate effectively with stakeholders.
- Ability to document and explain complex processes and concepts.
Nice-to-Have Skills:
- Understanding of multiple OS environments (Linux, Windows).
Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
