Calypso Technical Support Analyst

We are looking for an experienced Calypso Analyst to strengthen our team in Riyadh, handling maintenance projects for a large customer in Saudi Arabia. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application, and participation in the delivery of key change initiatives for the bank.

Responsibilities:

• Investigate issues as they arise, participate in root cause analysis, and suggest and implement solutions in a timely manner to prevent future occurrences through incident and problem management best practices.
• Complete necessary documentation to track and close support tickets, ensuring timely updates to business users and management.
• Collaborate with project teams to provide analysis, support, and assistance with software releases and rollouts in the production environment according to Change Management best practices.
• Drive continuous improvement opportunities, such as event monitoring and alerting, and automate manual activities whenever possible.
• Participate in an on-call support roster to ensure critical applications are always operational for colleagues and customers. Work overtime as required to resolve service-impacting incidents, maintain technology services, participate in Disaster Recovery activities, and assist with change delivery.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to processes and procedures relevant to the role; escalate events, issues, or breaches as identified.
• Demonstrate professional and ethical behavior, ensuring compliance with external legislation, bank standards, and internal operating policies and procedures.

Requirements:

• 5-10 years of experience as a Calypso Technical Support Analyst.
• Strong technical and functional knowledge of Calypso.
• Experience in gathering requirements and collaborating with development teams.
• Background in production implementation and post-production support.
• Exposure to Oracle databases and working knowledge of SQL.
• Strong problem-solving skills and experience in a fast-paced support environment.
• Excellent communication skills for reporting status and issues to the team leader.
• Ability to document and explain complex processes and concepts.
• Strong stakeholder management skills and ability to work in a team.

Language Requirements:

• Proficiency in English is required.