About the Role:
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The Cards Channel Manager leads outsourced sales teams across the UAE for the company's International Wealth and Premier Banking business. This role focuses on commercial growth, team leadership, and robust third-party risk oversight.
Role Responsibilities:
- Lead outsourced sales teams across the UAE, setting performance expectations and providing coaching and field support.
- Drive customer acquisition for accounts, credit cards, and personal lending offering a multi-product range through approved channels.
- Manage third-party governance, including service levels, staffing, invoices, documentation, and issue escalation.
- Ensure compliance and control standards, including approved sales journeys, regulatory requirements, and customer-contact methods.
- Build corporate partnerships and expand channels through activations, kiosks, events, and new sales locations.
- Deliver excellent customer outcomes by monitoring quality, handling complaints, and maintaining consistent service standards.
Requirements:
- Strong knowledge of IWPB products, propositions, and services with the ability to explain them clearly to customers.
- Proven sales expertise in Multi-product, particularly with high-net-worth customers and financial products, especially the multi-product range.
- People-management capability, including leading, motivating, coaching, and developing sales teams.
- Effective networking and business-development skills to build corporate relationships and achieve acquisition targets.
- Strong communication, negotiation, and interpersonal skills for engaging customers, partners, and internal stakeholders.
- High risk and customer-service awareness, with sound problem-solving ability and a commitment to compliance, fair dealing, and quality outcomes.
- A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
Benefits:
The company is committed to building a culture where all employees are valued, respected, and their opinions count. The organization prides itself on providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. The commitment to diversity brings benefits for customers, the business, and employees alike, as different ideas and perspectives help innovate, manage risk, and grow sustainably.
Contract & Travel Details:
- Role location: UAE
- Travel may be required to meet business needs.
