Cards Chargeback Sr. Processor

The company is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. The company offers a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of a major multinational business group, the company employs over 616,171 of the world’s best-trained consultants from 157 nationalities in 53 countries.

Job Description:
Key Responsibilities:

• Dispute Handling:

  • Process cardholder disputes for credit, debit, and prepaid cards (Issuer and Acquirer).
  • Validate transaction details and supporting documentation.
  • Initiate chargebacks and representment cases as per card network rules.

• Compliance:

  • Ensure adherence to Visa/Mastercard regulations and local regulatory requirements.
  • Maintain accurate records for audit and compliance purposes.

• Customer Communication:

  • Communicate with customers regarding dispute status and required documentation.
  • Provide clear and timely updates to internal teams and external partners.

• Operational Efficiency:

  • Meet defined SLAs for dispute resolution and chargeback processing.
  • Identify process gaps and suggest improvements.

• Reporting:

  • Update dispute management systems with case progress.
  • Assist in preparing reports on dispute volumes and recovery rates.

Location: Riyadh, Saudi Arabia
Job Type: Full-time
Application Deadline: 31 - December - 2025

Thank you for your interest in applying for this position with the company. We will review your application and will get back to you if we are considering your interest in this opportunity.