Cash Centre Officer

About the Role
This position is focused on managing the daily cash processing operations while ensuring adherence to security and regulatory standards. You will play a vital role in overseeing various aspects of cash handling, including vault operations and ATM services, and be responsible for maintaining accurate cash records and inventory management. Your expertise will contribute to process improvements and the implementation of new technology in cash management protocols.

Key Responsibilities

• Manage daily cash processing, including counting, balancing, reconciliation, authentication, packaging, and dispatch.
• Ensure cash is processed accurately, securely, and within agreed service levels.
• Support vault operations, cash inventory verification, dual-control procedures, and access management.
• Coordinate ATM cash preparation, cassette loading, balancing, reconciliation, and inventory planning.
• Ensure compliance with company policies, security controls, and regulatory requirements.
• Investigate discrepancies and support audits, loss-prevention activities, and risk management initiatives.
• Handle operational queries and contribute to service reviews, process improvements, and new technology implementation.

Education / Qualifications

• Bachelor’s degree or diploma in Business Administration, Finance, Operations Management, Logistics, Security Management, or a related field.
• Professional certification in cash management, banking, security, or operations is an advantage.
• Minimum of five years of experience in cash centres, vault operations, banking operations, cash processing, or cash management.
• Previous experience managing cash-handling or cash-processing operations.
• Experience with banks, financial institutions, exchange houses, or secure logistics companies is preferred.

Skills

• Strong knowledge of cash processing, vault operations, ATM services, and reconciliation.
• Excellent attention to detail with a high level of accuracy.
• Strong analytical, reporting, and problem-solving skills.
• Ability to work effectively in a fast-paced, high-security environment.
• Good communication and stakeholder-management skills.
• Proficiency in Microsoft Office and operational reporting systems.
• High levels of integrity, accountability, and confidentiality.