About the Role
The role involves processing transactions as per customer requests, which includes Remittances, Cash, Cheques, and other financial transactions in accordance with the guidelines provided by the company. Accuracy and efficiency are paramount, ensuring that transactions and documentation processes comply with both internal and regulatory requirements.
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Job Responsibilities
Customer Satisfaction / Service Standards
- Meet and greet customers at the counter/lobby area, thanking them for their business.
- Provide service to Retail and Commercial customers as per established standards.
- Communicate regulations and norms regarding transactions professionally.
- Offer advice and guidance about products and services as necessary.
- Achieve minimum 'wait' time and 'serve' time, aiming for continuous reduction in turnaround time (TAT).
- Direct customers to relevant departments/personnel for query resolutions and special deals.
Financial / Sales
- Maintain optimal profit margins for transactions.
- Solicit referrals and initiate cross-selling opportunities with existing customers.
- Convert walk-in customers to IntroCard holders actively.
- Explore opportunities to increase customer base, transaction numbers, revenue per transaction, and overall operational revenue performance to meet objectives.
Operations / Controls
- Handle foreign currency, remittances, and other customer transactions as required by the Corporate or WPS customer or retail customers, ensuring zero defects.
- Carry out assigned work activities per company policies and procedures.
- Manage cash handling as per company policy, ensuring cash balance at the assigned 'Till' is accurately maintained and appropriately handled.
- Report any discrepancies such as under/over amounts to the concerned superiors immediately.
- Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives.
- Identify improvement areas and propose constructive changes to achieve operational excellence.
- Ensure documentation and transaction processes comply with both internal and regulatory requirements.
Job Requirements
Qualifications
- Graduate or equivalent in any related field.
Experience
- 2 years of prior experience as a Cashier/Teller.
- Previous exposure to a large volume of cash handling is an added advantage.
Knowledge & Skills
- Knowledge of basic computer applications and operations.
- Good interpersonal skills.
- Effective communication skills.
- Customer service-oriented.
- Strong quantitative skills.
At this organization, talented individuals who strive to achieve excellence are valued. We consider skills, experience, passion for roles, desire to learn, and alignment with core values of care, commitment, and vision.
