About the Role
We are seeking a detail-oriented CCTV Monitoring & Compliance Operator to support the safety, security, and operational standards of our growing network of branches and offices across the UAE. This position goes beyond traditional security surveillance. You will monitor CCTV footage to identify potential security concerns, operational irregularities, and non-compliance with established company policies and procedures. The ideal candidate will have experience monitoring CCTV systems within a multi-branch retail, hospitality or commercial environment, with the ability to recognise operational issues, maintain accurate records, and escalate concerns professionally.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Monitor live and recorded CCTV footage across multiple branches and office locations.
- Identify and report security incidents, safety hazards, suspicious activities, and potential operational irregularities.
- Monitor adherence to established operational procedures, including opening and closing protocols, customer service standards, cash-handling controls, and other approved branch procedures.
- Identify and objectively document potential breaches of company policies, referring concerns to the appropriate management team for review.
- Prepare accurate daily monitoring reports, incident logs, and supporting evidence.
- Escalate critical incidents promptly in accordance with established reporting and escalation procedures.
- Coordinate with Branch Operations, HR, and relevant departments when investigating reported incidents.
- Retrieve and securely manage CCTV recordings in accordance with company procedures and applicable legal requirements.
- Conduct routine checks to ensure surveillance equipment is functioning correctly and report technical faults.
- Maintain strict confidentiality and professionalism when handling sensitive information and recordings.
Experience and Qualifications
- Previous experience in CCTV monitoring, surveillance, or loss prevention, ideally within a multi-branch retail, supermarket, hospitality, or commercial organisation.
- Experience identifying operational non-compliance, suspicious transactions, employee misconduct, or procedural irregularities through CCTV monitoring is highly desirable.
- Familiarity with CCTV surveillance systems, playback functions, footage retrieval, and incident reporting.
- Valid SIRA certification, where required for the position under applicable Dubai regulations.
- Strong written English communication skills, particularly for incident documentation and reporting.
- Good computer literacy, including Microsoft Excel, email, and reporting applications.
- Ability to work independently and manage surveillance across multiple locations.
- Willingness to work shifts, including weekends and public holidays where required.
