About the Role
As a CCTV Operator, you will play a vital role in maintaining the safety and security of our guests, Heartists, and hotel premises. By utilizing your vigilance, attention to detail, and effective monitoring of surveillance systems, you will help ensure a safe environment while upholding the highest standards of professionalism, confidentiality, and service excellence.
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Key Responsibilities
- Monitor CCTV cameras and surveillance systems across the hotel, including guest areas, back-of-house facilities, entrances, exits, parking areas, and colleague accommodation.
- Observe and identify suspicious activities, security breaches, safety hazards, and unusual incidents, reporting them promptly to the Security Supervisor or Security Manager.
- Maintain continuous surveillance of designated areas to help prevent theft, unauthorized access, and other security incidents.
- Monitor access control systems and report unauthorized entry or suspicious movements within restricted areas.
- Respond promptly to security alerts, alarms, and requests for assistance, coordinating with the security team and relevant departments.
- Record, document, and report incidents accurately in accordance with hotel security procedures.
- Review and retrieve CCTV footage when required for investigations, incidents, or management requests, ensuring all requests are properly authorized.
- Maintain the confidentiality and integrity of surveillance footage, security records, and other sensitive information.
- Ensure all CCTV equipment, monitors, recording systems, and related security devices are functioning correctly.
- Report technical faults, camera blind spots, recording failures, or system irregularities to the Security Supervisor and technical support team.
- Maintain accurate logs of incidents, observations, system faults, and shift handovers.
- Assist in investigations involving security incidents, accidents, loss prevention, and violations of hotel policies as directed by management.
- Support emergency response procedures by monitoring relevant areas and communicating information to the security team during emergencies.
- Ensure compliance with hotel security policies, standard operating procedures, and data protection requirements.
- Maintain professional conduct, alertness, and discretion at all times while on duty.
- Attend departmental briefings, training sessions, and security meetings as required.
- Perform any other reasonable duties assigned by the Security Supervisor or Security Manager.
Qualifications
- High school diploma or equivalent qualification.
- Previous experience in CCTV monitoring, security operations, or a similar role, preferably within a hospitality environment.
- Knowledge of CCTV surveillance systems, video recording equipment, and access control systems.
- Basic computer skills and the ability to operate security monitoring software.
- Good command of spoken and written English; additional languages are an advantage.
- Knowledge of security procedures, incident reporting, and emergency response protocols.
- Relevant UAE security training or licensing, where required by applicable regulations.
What is in it for you
- Comprehensive medical coverage as per company policy.
- Enjoy meals on duty.
- Access to discounted room rates for you, your family, and friends.
- Special discounts at restaurants and outlets.
- A wide range of learning opportunities and development programs.
- Opportunities for career growth within the hotel and the company's global network.
- Involvement in meaningful corporate social responsibility activities.
Our Commitment to Diversity & Inclusion
We are an inclusive company that prioritizes attracting, recruiting, and promoting diverse talent. We respect differences and focus on qualities and skills in extending employment opportunities. We aim to provide meaningful employment, a welcoming culture, excellent working conditions, and promote the development of all individuals, including those with disabilities. If you have specific needs during the application process, please let us know so we can accommodate them.
