The Change and Release Manager is responsible for overseeing and coordinating the change and release management processes. This includes reviewing, assessing, and validating change and release requests to identify potential risks and business impacts. The role also involves facilitating Change Advisory Board meetings, owning the Change & Release Calendar, and ensuring all changes meet readiness criteria prior to production deployment. Additional responsibilities include monitoring Change & Release Management KPIs, conducting Post-Implementation Reviews, and supporting internal and external audits related to IT Change and Release Management.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact.
- Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, ensuring informed decision-making.
- Own and maintain the Change & Release Calendar, ensuring alignment between planned changes and business-critical events.
- Plan, coordinate, and govern software and infrastructure releases across environments, ensuring readiness and adherence to release windows.
- Maintain accurate and auditable change and release documentation, including requests, approvals, and post-release outcomes.
- Monitor and analyze Change & Release Management KPIs to identify trends and opportunities for continuous improvement.
- Work closely with IT operations, development teams, and vendors to coordinate change and release activities end-to-end.
- Provide clear, timely communication on change and release status to all relevant stakeholders.
- Enforce adherence to Change & Release Management policies and governance frameworks, ensuring alignment with ITIL best practices.
Requirements
Education
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Experience
- 5+ years of experience in IT Change Management or IT Service Management roles.
Certifications
- ITIL Foundation certification
Technical Skills
- Excellent communication, negotiation, and presentation skills.
- Highly organized with strong time management skills.
- Strong understanding of IT infrastructure, enterprise applications, and cloud environments.
- Practical knowledge of Agile, DevOps, and CI/CD pipelines.
- Ability to assess technical risks without being execution-level technical.
