About the Job:
For over seven decades, the company has partnered with and created luxury experiences in the Middle East. As a hybrid luxury retailer, the company harbors a portfolio of over 10 owned brands while enhancing its distribution and marketing expertise for over 400 international names in luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre.
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The company is committed to constant reinvention and innovation, embracing new technologies to shape the future of luxury retail. With over 950 stores and seamless omnichannel experiences, the company fosters a people-at-heart culture focused on diversity, equity, and inclusion, attaining Great Place to Work® certification in several markets.
Sustainability is central to the company's strategy, with commitments aligned to the United Nations Global Compact and to achieving Net Zero by 2040.
Your Responsibilities:
- Change Impact Assessment: Analyze and document the impact of new processes across various functions (Planning, Payroll, HR, Finance, Omnichannel, B2B Distribution, and Logistics) to inform transition and adoption plans.
- Communications & Engagement: Develop and support the rollout of the change and engagement strategy, creating messages and communications that connect changes to the broader transformation narrative.
- Training & Capability Building: Collaborate with the training team to ensure that training content reflects new operational methodologies.
- Change Readiness & Adoption: Contribute to readiness assessments and adopt measurement strategies, collecting sentiment and feedback to identify areas needing reinforcement or refreshers.
- Stakeholder & Change Network Support: Engage with business leads, super users, and local change agents to promote adoption, gather feedback, and support during different program phases.
What You Will Need to Succeed:
- A strong background in change management, particularly within complex retail or consumer goods organizations.
- Experience leading change in tech transformation projects is highly valued.
- GCC experience is considered a plus.
- Familiarity with SAP/S4HANA and Blue Yonder; exposure to these systems is advantageous.
- A Prosci certification or equivalent is advantageous.
- Excellent verbal and written communication skills; fluency in Arabic is a plus.
- Proven ability to manage multiple workstreams and engage diverse stakeholders in a fast-paced environment.
- Strong analytical, structured, and collaborative approach with confidence to challenge the status quo constructively.
Work Conditions:
This is a full-time position with opportunities for remote and flexible working policies. The company offers a competitive benefits package covering healthcare, child education contributions, and exclusive employee discounts.
Language Requirements:
Fluency in Arabic is considered an advantage.
