About this opportunity:
At the company, the Change Manager plays a key role in Managed Services delivery, operating in line with the company Operations Engine. The role governs and coordinates changes to customer networks, infrastructure, and services, ensuring compliance with established processes while minimizing customer impact. Responsibilities include risk assessment, impact analysis, scheduling, approvals, and execution governance. The role also chairs Change Advisory Board (CAB) meetings, ensures operational compliance, and drives continuous improvement to reduce change-related incidents and improve first-time-right execution.
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What you will do:
- Receive, review, register, and track Change Requests (CRs) using designated change management tools.
- Assess and prioritize changes based on business impact, technical complexity, operational risk, and service criticality.
- Identify scheduling conflicts, dependencies, and potential collisions across network domains and operational teams.
- Ensure risk assessments, impact analyses, implementation plans, and rollback procedures are documented and validated.
- Verify pre-checks, post-checks, test results, and required approvals before implementation and closure.
- Coordinate planned activities with customers, internal delivery teams, Field Operations, and third-party vendors.
- Organize and chair CAB meetings, ensuring informed decisions, approval compliance, and clear risk communication.
- Monitor change execution against approved schedules, procedures, and operational requirements.
- Review outcomes, validate service stability, and ensure accurate documentation and formal closure of CRs.
- Ensure CMDB updates following approved changes, where applicable.
- Monitor change management KPIs, including success rates, first-time-right execution, emergency changes, and change-related incidents.
- Drive continuous improvement to reduce change failures, minimize customer impact, and strengthen operational governance.
- Maintain standard operating procedures, operational documentation, and knowledge-sharing practices.
- Collaborate with cross-functional teams to ensure service continuity and alignment with customer requirements.
You will bring:
- BSc in Telecommunications, Computer Science, Information Technology, or equivalent.
- 5+ years of experience in telecommunications or a related operational environment.
- Knowledge of GSM, WCDMA, LTE, 5G, IP, Core Network, and telecom network architectures.
- Understanding of change management processes, CRs, CABs, and operational governance.
- Knowledge of change planning, risk assessment, impact analysis, implementation validation, and rollback procedures.
- Understanding of service performance indicators, SLAs, incident management, and change-related disruptions.
- Familiarity with CMDB, ITSM tools, and operational documentation.
- Basic knowledge of automation, continuous improvement, and corrective and preventive actions.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication, teamwork, stakeholder management, and cross-functional collaboration abilities.
- Ability to manage competing priorities, coordinate multiple activities, and work effectively under pressure.
- Proactive, detail-oriented, and results-driven mindset, with a focus on risk mitigation and service continuity.
- Commitment to ethics, compliance, and organizational values.
- Fluency in English.
- Telecom, ITIL, or change management certifications are an advantage.
Location:
Primary country and city: Saudi Arabia (SA) || Riyadh
