Change Manager & Training Lead (Temporary)

About the Role
An exciting opportunity has arisen for a skilled professional to lead end-to-end change management and training delivery across the company's Digital Transformation portfolio. The position is based in the United Arab Emirates and is designed to ensure the successful adoption of new digital platforms, operational processes, and enhanced user experiences across schools and HQ functions. As a Change Manager & Training Lead, you will play a pivotal role in driving business readiness, adoption, and sustained usage of innovative systems and ways of working.

This is a 6-month fixed-term role focused on delivering effective change management initiatives, stakeholder engagement, communications, training delivery, and reinforcement activities across various concurrent programs such as LMS rollout, parent platforms, payments, CRM, and operational process redesign.

Responsibilities

Main Duties

• Lead end-to-end change management across the company's digital initiatives
• Design and execute change and communications strategies
• Deliver role-based training across schools and HQ
• Drive adoption and business readiness for new systems
• Establish and manage school champion network
• Develop training materials, guides, and digital learning content
• Track adoption metrics and deliver reinforcement plans
• Coordinate change activities across multiple programme workstreams
• Support go-live planning and post-implementation adoption
• Work closely with product, operations, and school stakeholders

Specific Duties

Change Management & Stakeholder Engagement

• Conduct stakeholder mapping across HQ and schools
• Establish a school champion network
• Build engagement plans for impacted audiences
• Manage stakeholder expectations and readiness
• Support leadership alignment and communication

Communications Planning & Delivery

• Create role-based communications strategy
• Develop multi-wave change communications
• Produce awareness, education, and reinforcement messaging
• Create FAQs and guidance content
• Support parent-facing communications for new platforms

Training Design & Delivery

• Design role-based training programmes
• Create quick reference guides and user manuals
• Develop instructional videos and digital content
• Deliver webinars and in-person training sessions
• Implement train-the-trainer model where required
• Build LMS training content and learning pathways

Adoption & Reinforcement

• Define adoption success metrics per initiative
• Track usage and engagement
• Deliver reinforcement campaigns post go-live
• Support schools during transition periods
• Provide reporting on adoption progress

Programme Change Coordination

• Maintain change and training calendar
• Align rollout with academic cycles
• Coordinate training logistics across schools
• Work with product and IT teams on readiness
• Support go-live planning and hypercare

Content Creation

• Develop short instructional videos
• Create platform embedded guidance
• Produce user walkthrough content
• Build digital learning resources for staff

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Education, Change Management, or related field
• Change Management certification preferred (Prosci, APMG, or equivalent)
• Training/Learning Design certification desirable

Minimum Experience

• 5+ years’ experience in Change Management, Training, or Digital Transformation delivery
• Experience delivering organisational change across multiple stakeholder groups
• Experience designing and delivering training programmes
• Experience supporting system implementations or digital transformation
• Education sector experience preferred but not essential

Job Specific Knowledge & Skills

• Strong change management methodology experience
• Training design and facilitation expertise
• Excellent stakeholder engagement skills
• Strong communications and storytelling capability
• Experience delivering webinars and in-person training
• Experience building training content and guides
• Ability to manage multiple initiatives simultaneously
• Strong adoption tracking and reporting capability
• Experience working with digital platforms and system rollouts
• Excellent English language skills, written and oral
• Ability to work collaboratively and effectively with others
• Ability to influence stakeholders at all levels
• Strong organisational skills and attention to detail
• Ability to operate independently in a delivery role
• Strategic thinking with a hands-on delivery mindset
• Commercial awareness and delivery focus

What We Offer
The company offers an attractive remuneration package which includes medical cover, flights, housing, and free child school places. We emphasize professional development, coaching, and training for our staff. Successful candidates will gain access to a wide network of professionals and various opportunities to both lead and contribute to training others while developing their own skills.

We are keen to hear from like-minded, forward-thinking professionals who embrace challenges and opportunities that enrich the educational landscape.

The company is committed to safeguarding and promoting the welfare of children and young people, and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.