About the Role
The Channel Strategy Operations Manager is responsible for driving the execution of the company’s Channel programs and initiatives within the ISG channel and distribution across the Middle East Africa (MEA). This role works closely with Market Leaders, sub-markets, corporate resellers, and distributors to support ISG growth by ensuring effective implementation of channel programs, structures, initiatives, trainings, and more within the prescribed governance framework.
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The focus is on translating channel direction into effective execution, aligning partners to the company processes, and supporting ISG business objectives through structured cadence management, partner engagement, and disciplined operational follow-through with internal and external stakeholders. This role plays a key part in enabling ISG business growth by ensuring programs, tools, and partner activities are executed effectively across markets. Success in this role requires strong cross-functional coordination with regional and global stakeholders, solid program and project management capabilities, and the ability to operate effectively in a complex, multi-market environment while maintaining execution rigor and accountability.
Key Responsibilities
- Lead and deliver strategic ISG channel initiatives, ensuring strong governance, clear milestones, and timely delivery.
- Coordinate effectively with multiple regional and global stakeholders to align priorities and execution.
- Expand and realign the ISG distribution structure to optimize the One company distribution model, including coverage of non-resourced markets.
- Drive channel breadth expansion through new partner onboarding and ecosystem development.
- Serve as the single point of contact (SPOC) and owner for all ISG channel enablement across MEA.
- Conceptualize, build, and execute ISG channel programs and incentives, ensuring strong business enablement while maintaining full compliance.
- Coordinate and lead channel engagements, trainings, policy alignment, channel program execution, and sales process integration for ISG.
- Enable ISG business growth through close engagement with corporate resellers, ISVs, and strategic partners.
- Evangelize company platforms and tools, including the company Bid Portal (LBP), company Partner Hub (LPH), and Partner Sphere.
What You’ll Bring
- Strong collaborative and cross-functional knowledge – ability to work, influence, and execute across multiple levels of hierarchy.
- University or bachelor’s degree; a Master’s in Business Administration is optional.
- 10 years of sales experience in the IT industry, with previous experience in leadership roles, channel management, and PL management.
- Strong executive relationships within the MEA channel reseller and distribution market.
- Experience across commercial channels including specialist routes to market such as Collaboration, Cloud Service Provider, and Infrastructure specialists.
- Demonstrated results in growing a business or expanding a market.
- Ability to travel within MEA and internationally as required.
What's In It For You
- A dynamic, international environment within a global technology leader.
- Strong career development opportunities.
- Access to continuous learning platforms.
- Flexible working models.
- Competitive compensation and performance-based incentives.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
