About the Role
The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding and managing local retail partners in the company's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation and performance targets while maintaining the company's high delivery standards. The Channel Lead will serve as a coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.
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Key Job Responsibilities
- Lead, mentor, and develop a team of ADEs, ensuring consistent execution of the company's Hub Delivery model
- Provide hands-on coaching in prospecting, onboarding, and performance management
- Foster a culture of accountability, commitment, and field excellence
- Monitor team KPIs across operations, activation, and delivery quality
- Identify systemic issues within territories and implement corrective action plans
- Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality
- Provide consolidated field insights to improve program design, partner experience, and scalability
Basic Qualifications
- Speak, write, and read fluently in English
- Bachelor's degree
- Experience in customer-facing environment, warehousing, logistics or manufacturing
Preferred Qualifications
- Experience in stakeholder and communication management
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please contact your Recruiting Partner.
