Channel Team Lead, Hub Delivery

About the job

The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding and managing local retail partners in the company's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation and performance targets while maintaining the company's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.

Key Job Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of the company's Hub Delivery model.
• Provide hands-on coaching in prospecting, onboarding, and performance management.
• Foster a culture of accountability, commitment, and field excellence.
• Monitor team KPIs across operations, activation, and delivery quality.
• Identify systemic issues within territories and implement corrective action plans.
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality.
• Provide consolidated field insights to improve program design, partner experience, and scalability.

Basic Qualifications

• Speak, write, and read fluently in English.
• 1+ years of customer-facing environment, warehousing, logistics, or manufacturing experience.
• Experience in data analysis.

Preferred Qualifications

• Experience in operations management.
• Bachelor's degree.

Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit their official website for more information.