Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Ops Reverse Logistics team. Join the RL Operations team as Channel Team Leader. As a CTL, you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics.
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Key Responsibilities
- Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement.
- Map business requirements, understand business processes, study and analyze workflows, design solutions and prepare functional specifications.
- Be data-driven, develop and report performance metrics, executive updates, forecasting, budgeting, and analysis to identify potential opportunities for improving Customer Experience.
- Deep dive and acquire extensive knowledge of emerging industry practices and apply them when solving business problems.
- Design, develop, pilot, and rollout enterprise-wide programs around performance improvement and cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services, etc.
- Daily work includes monitoring performance of the program daily, creating action plans to achieve targets, managing ramp-ups/scouting, and vendor management.
- Prepare daily performance summaries.
Basic Qualifications
- Experience managing vendors.
- Experience with planning, performance metrics, and process improvement.
Preferred Qualifications
- Experience in logistics.
- Experience with data analysis.
