Charging Support Engineer

About the job
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About this opportunity:
EMEA Networks brings together nearly 4,000 professionals to drive innovation across diverse markets, with a strong commitment to inclusion.
We seek a Charging Support Engineer for key CSP customers in Saudi Arabia. As part of EMEA Service Line Support & Repair, you will secure service availability and performance, resolve complex incidents, and support network stability, SLA fulfillment and customer satisfaction. You will partner with customer operations, the company Global and Market Area support, and Product Development Units across charging and connected systems (IN/SDP, online/offline charging, mediation, and core and billing/CRM interfaces).

What you will do:

• Support the company Charging in live customer networks; resolve incidents, problems and service requests within agreed SLAs, with root-cause analysis and accurate documentation.
• Analyze logs, protocols, signaling, transactions and call flows across charging nodes and connected systems to identify failures and isolate faults end to end.
• Execute workarounds, configuration changes and corrective actions under the company processes and customer change management.
• Perform health checks, monitoring and performance analysis; identify risks and recurring issues, and drive preventive actions for stability and customer experience.
• Maintain problem records and knowledge-base articles; participate in major-incident RCA and follow through on corrective and preventive actions.
• Support software updates, patches and hot fixes through impact checks, test/pre-production validation, implementation support and post-change follow-up.
• Work with Global Support, Market Area teams and Product Development Units on complex tickets, escalations and product defects.
• Analyze capacity, performance and stability; recommend improvements and present incident trends, risks and service actions in customer reviews.
• Contribute to continuous improvement, automation and best-practice sharing.
• Follow the company security, compliance, quality, service-delivery, health and safety requirements, plus customer site rules.
• Join on-call/standby and 24/7 shifts, including weekends and public holidays as required and in line with business needs and local regulations.

The skills you bring:

• Bachelor's degree in Telecommunications, Computer Science, IT or equivalent; typically 3+ years in telecom operations/support, ideally charging or BSS and preferably customer support.
• Strong knowledge of the company Charging or equivalent online/offline systems: OCS/IN/SDP, rating, balance management, voucher/recharge and tariff structures.
• Telecom/protocol knowledge: IP networking, Diameter, SS7/SCCP, SIGTRAN, CAMEL/INAP, HTTP/REST, SOAP and TCP/UDP.
• Hands-on Linux/UNIX, scripting (Bash, Python or Perl) and database concepts/experience (SQL, Oracle, PostgreSQL or similar).
• Experience with telecom log/tracing, monitoring and ticketing tools, including OSS/NMS, alarms, KPIs, and incident/problem management.
• Experience with cloud/virtualized environments (VMware, OpenStack, Kubernetes or containers) and their impact on charging; exposure to 5G Core, digital services, and modern charging and policy concepts.
• Analytical, end-to-end troubleshooting and prioritization skills; attention to detail and ability to manage parallel issues under time pressure.
• Customer-focused communicator and collaborative teammate, able to share knowledge and work across multicultural, virtual and distributed EMEA/global teams.
• Fluent spoken and written English required; Arabic is an advantage for the Saudi Arabia customer.

Why join the company?
At the company, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.