About the Role
The Chief Specialist shapes how technology enables managers and the frontline workforce to work more effectively, make better decisions, and operate safely. This role provides enterprise technical leadership across two connected domains, translating workforce and operational challenges into scalable technology-enabled solutions. It creates value by simplifying work, reducing inefficiencies, improving access to timely information, and utilizing digital, automation, and data capabilities to enhance workforce productivity and safety. The role connects people, processes, technology, and operational requirements so solutions address real business needs and can be integrated into day-to-day operations. As an enterprise domain authority, this role aligns Operations, HSE, HR, Engineering, and Technology teams around shared outcomes, accelerating solutions that improve workforce effectiveness while maintaining safety and operational discipline.
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What You Will Deliver
Workforce Productivity & Manager Effectiveness
- Shape enterprise strategies and roadmaps for the Smart & Efficient Manager and Productive & Safe Worker domains, aligned with operational priorities and Technology & Innovation objectives.
- Identify and prioritize opportunities to simplify work, remove process inefficiencies, and improve manager and frontline workforce effectiveness.
- Establish clear value drivers and performance measures that connect technology-enabled interventions to productivity, efficiency, and workforce outcomes.
Safe & Effective Work
- Embed safety and risk considerations into the design of workforce technology and operational improvement initiatives.
- Enable technology solutions that strengthen safe work practices, workforce awareness, and risk-based decision-making.
- Integrate productivity and safety requirements so improvements in workforce efficiency reinforce, rather than compromise, safe operations.
Integrated Technology Solutions
- Translate manager and frontline workforce needs into integrated solutions spanning people, processes, data, and technology.
- Shape scalable solutions using relevant digital, automation, analytics, and AI capabilities to improve decisions and execution.
- Ensure solutions are practical for operational environments and designed for effective adoption, integration, and scale.
Data, Performance & Value
- Use workforce, operational and safety insights to identify performance gaps and prioritize high-value improvement opportunities.
- Establish outcome measures, dashboards, and value-tracking approaches that demonstrate whether interventions deliver their intended impact.
- Use performance evidence and user feedback to refine initiatives, improve adoption, and strengthen sustained value realization.
Enterprise Integration & Capability
- Align Operations, HSE, HR, Engineering, and Technology stakeholders around shared priorities, solution requirements, and measurable outcomes.
- Provide enterprise technical guidance on workforce productivity, manager effectiveness, and technology-enabled safe work.
- Build organizational capability through knowledge transfer, reusable solutions, and adoption of proven practices across appropriate operations.
What Success Looks Like
- Managers and frontline workers spend less time on avoidable, inefficient, or fragmented activities and more time on value-adding work.
- Technology-enabled interventions deliver measurable improvements in workforce productivity, operational efficiency, or decision effectiveness.
- Workforce solutions strengthen safe work and risk awareness while meeting operational requirements.
- High-value solutions achieve sustained adoption and can be replicated or scaled across applicable operations.
- Managers and frontline teams have improved access to relevant information and insights for timely decision-making.
- Business, HSE, HR and Technology stakeholders align around common workforce outcomes, priorities, and value measures.
Minimum Qualifications
- Bachelor’s degree in Engineering, Business, Operations Management, or a related discipline.
Experience
- 15+ years of relevant experience across operations, operational transformation, productivity improvement, safety, or technology-enabled business improvement.
- Significant experience in industrial, mining, or comparable asset-intensive operating environments.
- Demonstrated experience leading enterprise-scale transformation, operational excellence, or workforce improvement initiatives.
- Experience applying digital, data, automation, or continuous-improvement approaches to workforce productivity or safety challenges.
Skills That Matter
- Workforce productivity and operational excellence
- Manager and frontline work optimization
- Safety and operational risk integration
- Digital, automation, and AI-enabled improvement
- Data-driven performance and value realization
- Integrated solution design and deployment
- Continuous improvement and process optimization
- Enterprise stakeholder influence
- Change, adoption, and capability building
- Cross-functional integration and facilitation
