About the Role
The Chief Watch Officer (CWO) has overall responsibility for Network Operation Center (NOC) management. The CWO will direct NOC operations, including real-time monitoring, level one troubleshooting, restoral, reporting, and management functions such as shift scheduling, personnel management, and training management. The CWO will also develop and maintain continuity of operations (COOP) plans, assess future operational capabilities, and oversee the installation and implementation of necessary hardware and software. The ideal candidate is a proactive self-starter who demonstrates leadership within the NOC. This position is part of the OMDAC-SWACA program.
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Benefits
- Company-paid housing and transportation
- Completion bonus
- Tuition reimbursement program
Host Country Requirements
- Candidates must meet all host country requirements to legally work in the host country, including the ability to obtain and maintain a host nation visa and host nation driver's license.
Responsibilities
- Provide direct support to the NOC for managing all networks and systems under its responsibility.
- Deliver technical and operational support to functional users for monitoring and maintaining situational awareness.
- Assist in preparing and presenting network and system outage reports to various agencies.
- Monitor and track all networks and systems, completing outage trend analysis reports.
- Provide operational status reporting to the United States Army Regional Cyber Center Southwest Asia (USARCC-SWA) related to network operations.
- Participate in inter-theater information dissemination and provide initial response (Level 1 triage) on outages or degradations affecting networks and systems.
- Enforce information assurance in accordance with AR 25-2 and perform initial triage on suspicious activities.
- Generate reports and update trouble tickets.
- Previous experience in a Network Operations Center environment is required.
- Perform other duties and assignments as required.
Qualifications
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Security Clearance:
- Requires an active Secret Clearance
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Education / Certifications:
- Degree in IT or a related field is required (one year of related experience may substitute for one year of education).
- ITIL: Foundation (current version) is required.
- Candidates must adhere to DoD 8570.01M and maintain at least one baseline certification and one computing environment (CE) certification. Baseline certifications cannot overlap with CE certifications.
- Baseline Certifications Authorized:
- Cisco: CCNA, CCNP
- CompTIA: A+, CASP+, CySA+, Network+, Security+, SecurityX
- GIAC: GCED, GCIH, GICSP, GSEC
- ISACA: CISA
- ISC2: CISSP (or Associate), SSCP
- Computing Environment (CE) Certifications Authorized:
- CompTIA: Server+
- Microsoft: Various certifications (e.g., Azure, MCSA, MCSE)
- VMware: VCAP, VCDE, VCP
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Experience:
- Minimum of three (3) years in a supervisory or managerial position in IT.
- Experience with a customer service-oriented company is preferred.
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Supervisory/Budgetary Responsibilities:
- At least two years of supervisory or lead experience preferred. Responsibilities include:
- Update and verify status of personnel and training compliance.
- Manage employee leave and performance evaluations.
- Ensure safety inspections and adherence to policies.
- Effectively communicate with the chain of command.
- Conduct employee orientation and ensure understanding of tasks.
Work Environment
- 95% indoor and 5% outdoor.
- Outdoor work may exceed 100°F; candidates must withstand extreme heat.
Physical Requirements
- Must lift, push, and pull items weighing up to 50 lbs.
- Must wear Personal Protective Equipment (helmet and plated vest) weighing 25 to 40 lbs for extended periods.
Commitment to Diversity
We are committed to equal employment opportunity and fostering an inclusive and diverse workplace. We treat all individuals with fairness, respect, and dignity, recognizing the strength that comes from a diverse workforce.
