About the Role / About the Job:
This is a sales role with sales targets, focused on acquiring high net-worth customers. A high net-worth customer maintains an average account balance exceeding USD 200,000, while Private clients maintain a minimum balance of USD 1 million. The individual will be responsible for onboarding new-to-bank high net-worth and Private clients and meeting monthly sales targets.
The primary objective is to expand the high net-worth client base and balance sheet through the acquisition of new-to-bank high net-worth customers, leveraging both internal and external referrals. Additionally, the role involves identifying existing customers who could be upgraded by increasing their current funding.
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Key Responsibilities:
- Collaborate with the Acquisition Head and Branch Banking Staff to identify and acquire new-to-bank high net-worth customers and upgrade existing customers to high net-worth status.
- Solicit new-to-bank high net-worth customers through both internal and external channels.
- Assist clients in opening high net-worth accounts in the U.A.E. or offshore locations (e.g., Singapore) based on their preferences.
- Actively promote referrals from current clients to build a pipeline of high net-worth prospects.
- Upgrade existing relationships by upsizing current funding and deepening customer relationships.
- Convert leads from the Telesales Unit/other channels into funded high net-worth accounts.
- Engage actively with high payroll clients to convert them into funded high net-worth status.
- Optimize funded high net-worth opportunities within listed payroll companies.
- Ensure KYC details are fully updated for all originated accounts.
- Attract investment clients through relationship management, responding to internal referrals and proactive business development.
- Organize micro marketing events focused on new-to-bank acquisition.
- Collaborate with the product team and telemarketing to identify initiatives and products that will help acquire new customers for the company.
- Identify and pursue new clients in line with the company's retail bank's value proposition.
- Stay innovative and forward-thinking to differentiate the company from competitors.
- Maintain relationships with industry influencers, associations, thought leaders, and senior business contacts to expand knowledge and improve partnerships.
- Assist high net-worth clients with investment and insurance needs by referring them to an Investment Professional.
- Stay updated on the economic environment and capital markets to facilitate meaningful discussions with high net-worth NTB prospects, enhancing acquisition effectiveness.
- Deliver on score card parameters for improving NTB acquisition, client penetration, qualified CM base, profiling, etc.
- Conduct regular joint meetings with the Unit Head, tracking call reports.
- Consistently provide best-in-class customer service.
- Meet compliance and control standards set by the company.
Qualifications:
- Possess sound judgment and demonstrate creative solutions for bank clients.
- Foundational knowledge of the company's retail bank's structure, product suite, and target market.
- Basic knowledge of company Risk and KYC policies and practices.
- Basic understanding of credit skills and early warning detection.
- Ability to quickly learn all aspects of commercial banking, including basic credit knowledge.
- Effective teamwork skills.
- Communicate clearly and confidently.
- Maintain contact with key stakeholders for input as needed.
- Demonstrate self-control and composure under pressure.
- Detail-oriented with organizational skills.
- Passionate about creating new business opportunities with clients and innovative in meeting their needs.
- Embrace new technology and understand its role in client experience.
- Cultivate a natural curiosity about the company, the economy, and local markets.
- Exhibit professionalism through reliability and active contributions in meetings.
Requirements:
- Knowledge/Experience:
- 3-5 years of experience, preferably in Direct Sales within the financial services industry.
- Prior experience in acquiring high-net-worth clients (Priority Banking/SME Banking) or investment product experience (e.g., Mutual Funds, Insurance, equity, fixed-income) preferred.
- Other industry-relevant sales experience (e.g., real estate, assets) may also be considered.
- Skills:
- Exceptional teamwork skills to support diverse investment needs of customers and prospects.
- Basic analytical skills to comprehend research and performance reports for tailored product offerings.
- High sales drive and energy levels, thriving in a high-pressure environment.
- Ability to foster and build strong customer relationships.
- Education:
- Competencies:
- Selling skills.
- Teamwork.
- Leadership.
- Business awareness.
- Initiative and commitment to achieve.
- Influence and negotiation.
