Client Account Manager, Global Transaction Banking

Job Purpose - To support key cash management clients (Revenue and Strategic) as a dedicated account manager on all cash management related matters.

Key Results Areas:

• Responsible for managing & protecting existing cash management business from the top strategic clients.
• Improve cash management penetration by converting opportunities of cross sell & upsell with these key clients.
• Support in growing the liabilities and fees for the bank through superior service support for all types of solutions.
• Increase number of products per client by working with the sales managers within UAE and potentially look at IBG countries.
• Identify leakages in the portfolio and propose appropriate action to ensure attrition is minimized through monitoring and tracking transactional activity of clients to assure high utilization of products and optimization of balances.
• Work closely with product/solution delivery team to assure proper client service and be responsible for overall Client Experience.
• Become an expert on client’s internal processes to better understand needs and structure solutions to build a long-term client base in Cash Management.
• Conduct Quarterly Client Account Reviews for Top Revenue Clients.
• Support all the calling programs for awards, research, and other areas related to the branding of the bank.

Requirements:

• Prior direct/indirect cash management experience in a similar position in the Middle East, preferably in UAE.
• Strong interpersonal skills are a must.
• University degree with at least 5+ years in a product/sales management or related area within cash management and banking.
• Sales-oriented personality with strong ability to understand client needs and position bank offerings.
• Business and revenue-oriented skills.
• Team collaboration building skills.