Manage end-to-end client account opening and ongoing maintenance, acting as the first point of contact to deliver a high-quality customer experience. You will coordinate with internal and external stakeholders (e.g., Central Depository, Client Service Managers, Operations, and GSC) to ensure accurate client data setup and updates. Own billing administration by maintaining client tariffs, ensuring timely and accurate monthly invoicing in line with agreed terms, and responding to client queries on tariffs and invoices with a consistently high level of service.
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Some Careers Grow Faster Than Others. If you’re looking for a career where you can make a real impression, join the company and discover how valued you’ll be.
Duties & Responsibilities:
- Meet tight client deadlines and remain available to support clients outside standard business hours when required.
- Build personal capability and contribute to strengthening team knowledge of SSV operations.
- Understand, follow, and demonstrate compliance with all applicable internal and external rules, regulations, and procedures, with a focus on Internal Controls and Group Compliance policies.
- Maintain the company's internal control standards, including timely closure of internal/external audit actions.
- Proactively respond to client services queries relating to account opening.
- Maintain complete and accurate records of all account-opening documentation.
- Co-ordinate account opening activities to ensure accounts are opened accurately and within agreed timelines.
- Ensure Standing Instructions (SIs) are updated and communicated to operations teams in a timely manner.
- Support Line Management in meeting AML regulatory requirements and the company Group standards.
Experience & Qualifications:
- Graduation degree is essential for obtaining a UAE visa and work permit.
- Minimum 2 to 5 years’ experience in custody and clearing account opening and fee billing.
- Excellent knowledge of custody and securities services industry.
- Experience in both client-facing and back-office roles.
- Team player with good influencing and negotiating skills.
- Ability to work in a pressurized environment and manage priorities effectively.
- Excellent communication skills.
- Ability to multi-task with minimal supervision.
- Excellent time management and prioritization skills.
- Self-motivated, enthusiastic, and proven rapid learning capabilities.
- Arabic speaking would be an added advantage.
