About the Job
The company is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. Join the company and do work that matters – to you, to your community, and to the world. Progress starts with you.
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Job Description
- Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption.
- Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans.
- Provide expert guidance on platform features, card payment processing, and core banking operations.
- Conduct regular check-ins, training sessions, and meet-ups to ensure customers are fully equipped to maximise platform value.
- Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.
- Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.
- Act as a customer advocate within the company, representing client feedback and needs.
- Monitor customer health metrics and usage data to proactively identify risks and opportunities.
- Document and share best practices and success stories with clients and internal teams.
- Influence and implement new internal processes to improve overall experience and organisational efficiency.
Qualifications
Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
Preferred Qualifications:
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
- Hands-on technical capability to deliver payments transformation.
- Hands-on technical capability to deliver integration and certification of local switches in GCC countries, especially in UAE with Jaywan and AEP switch.
- Operated in cloud, microservices, API/streaming architectures; familiar with rigorous change control, release, and resiliency practices.
- Regulatory savvy (US banking controls, risk frameworks) with proven delivery to audit/compliance expectations.
- Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
- Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.
