Lead Visa University’s client-facing training strategy and delivery for the MENA region, ensuring alignment with market needs, supporting client capability development, and driving revenue growth through innovative learning experiences.
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Key Responsibilities
- Client Engagement & Roadshows: Lead Visa University roadshows across MENA, showcasing tailored training offerings and strengthening client relationships.
- Solution Development: Respond to client training requests with customized learning programs, expanding bespoke training solutions aligned with client needs.
- Pipeline Management: Develop, nurture, and manage a robust pipeline of training opportunities, ensuring sales and delivery targets are consistently met across MENA markets.
- Market Growth & Revenue Enablement: Partner with regional leaders and business development teams to identify opportunities, generate leads, and support commercial success.
- Program Delivery Oversight: Oversee the smooth execution of training programs, ensuring timely delivery, quality outcomes, and alignment with client expectations.
- Cross-functional Collaboration: Work closely with Visa University practices and global teams to enhance offerings and share market feedback to shape future curricula.
- Innovation & Offering Enhancement: Continuously identify, promote, and co-create new training offerings relevant to emerging trends in payments, digital, and AI.
Work Conditions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
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Skills and Experience
- 7-10 years of overall work experience preferably in client-facing roles, consulting, or corporate training.
- Excellent communication, stakeholder management, project management, and multi-project coordination skills.
- Strong client engagement and relationship-building skills.
- Proven experience in managing training initiatives or professional learning programs.
- Results-driven, flexible, and both internally and externally customer-focused.
- Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
- Ability to work in a multi-cultural environment.
- Creative mindset with the ability to translate client needs into impactful training experiences.
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Educational Qualifications
- Bachelor’s or Master’s degree in Business, Education, or related field.
- Fluent in English; Arabic or French is a plus.
