Client Manager, VIP/ Institutional Clients- Senior Specialist

About the Role
As a senior relationship owner, you will serve as the primary point of contact for a portfolio of global institutional and VIP clients. Engaging C-suite and senior decision-makers, you will act as a trusted advisor while building long-term partnerships and identifying growth and cross-selling opportunities across the entire product suite. Your role will involve deepening and expanding strategic relationships through high-quality engagement and a thorough understanding of clients' needs and objectives.

You will also be responsible for designing and optimizing key client service processes and systems, managing the health and performance of key client accounts. By leading in-depth analyses of client behavior to uncover latent needs, you will produce key client analysis reports and drive cross-functional collaboration to deliver optimal solutions. Additionally, you will lead the client manager team, setting performance and service standards, coaching junior team members, and building long-term team capability. Representing the voice of key clients internally, you will contribute insights that inform product strategy and business planning.

Responsibilities

• Serve as the senior relationship owner and primary point of contact for a portfolio of global institutional/VIP clients, engaging C-suite and senior decision-makers as a trusted advisor.
• Build long-term, trust-based partnerships and proactively identify growth and cross-selling opportunities across the full product suite.
• Deepen and expand strategic relationships with existing clients through sustained, high-quality engagement and a deep understanding of their needs and objectives.
• Design and continuously optimize key client service processes and systems; formulate management standards and oversee the health and performance of key client accounts.
• Lead in-depth analysis of client behavior to uncover latent needs; produce key client analysis reports and drive cross-functional collaboration to deliver optimal client solutions.
• Lead the client manager team: set performance and service standards, coach and develop junior team members, and build long-term team capability.
• Represent the voice of key clients internally, contributing insights to product strategy and business planning.

Requirements

• 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto or fintech, with strong product knowledge.
• 5+ years of team leadership experience, with a proven record of coaching and developing junior talent.
• Background in both crypto and traditional financial institutions is a strong plus.
• Strong client management skills: building and maintaining high-value relationships, structured client profiling, and designing impactful client engagement activities.
• Excellent communication and stakeholder management skills; flexible and effective across a wide range of situations.
• Fluent in both English and Mandarin, with the ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders.
• Resilient under pressure, able to manage multiple priorities in a fast-paced environment.
• Genuine passion for crypto/fintech.

Why Work Here

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the nature of the business team's work).

This organization is committed to being an equal opportunity employer, recognizing that a diverse workforce is essential to success.

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