About
The company is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. At the company, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
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Job Description
Accountable for end-to-end delivery of low and medium complexity client onboarding and implementation engagements, or for leading workstreams within larger programs. This role leads platform onboarding, demos APIs and capabilities, advises clients on meeting requirements using the platform, and resolves client issues. Managers additionally ensure onboarding and delivery quality across a team or pod.
Core Responsibilities
- Own end-to-end delivery of low and medium complexity implementations from onboarding kick-off through go-live and handover.
- Lead client onboarding to the platform, including readiness, sequencing, and execution.
- Lead platform and API demos tailored to client use cases and technical maturity.
- Advise clients on how to meet business and technical requirements using the platform, including trade-offs.
- Investigate and resolve client-raised issues or queries, coordinating cross-functional resolution as needed.
- Own delivery plans, scope, risks, dependencies, and milestones.
- Lead customer workshops and decision forums, document outcomes.
- Produce and maintain onboarding and delivery artifacts using standard templates.
- Feed onboarding and delivery learnings back into standards and templates.
Typical Deliverables
- End-to-end onboarding and implementation delivery ownership for low and medium complexity clients
- Platform and API demo materials tailored to client use cases
- Requirements-to-platform mapping and documented solution approaches
- RAID logs, status reports, and decision records
- Go-live readiness assessments and handover packages
Work Conditions
This is a remote position. A remote position does not require job duties to be performed within proximity of a company's office location. Remote positions may be required to be present at a company's office with scheduled notice.
Qualifications
Basic Qualifications
- Bachelor’s degree or equivalent experience.
- Typically, 4–8 years’ experience in delivery, implementation, consulting, or project leadership roles.
- Strong stakeholder management and problem-solving skills.
- Experience leading client-facing workshops or onboarding activities.
- Domain experience in either core banking or cards/payments.
Desirable Experience
- Experience delivering SaaS or API-based platforms in regulated or enterprise environments, including REST/JSON integrations and data exchange workflows.
- Hands-on experience using Postman or Bruno to test and demonstrate APIs, and configuring implementation parameters to support client onboarding.
- People management or mentoring experience (for Manager track), with the ability to guide teams in demonstrating card processing and core banking platform capabilities to clients.
