Client Partner - Commerce (Arabic Speaking) - Global Business Solutions - Dubai

About the Role
The Global Business Solutions (GBS) team is responsible for the revenue growth of the company business. Within GBS, the MENA Commerce team partners with the region's largest retail & e-commerce groups, online marketplaces, and rapidly growing digital-native brands, to drive business from brand building to conversion and commerce. The successful candidate will own revenue targets within the Commerce pod, contributing to the region's sales growth through strategic account management and the implementation of impactful solutions for clients.

Responsibilities

• Own the revenue targets for your book of business within the Commerce pod, with accountability for quarterly attainment, year-over-year growth, and share of wallet expansion across every client group.
• Build and run annual and quarterly account plans, mapping growth levers by brand, market, funnel stage, and product, and adjust them proactively as accounts mature, requiring in-market presence in KSA ideally twice per month.
• Structure and negotiate joint business plans and commercial deals, investment commitments, and incentive programs, supported by clear ROI tracking against agreed outcomes.
• Manage the day-to-day health of your book, including pacing, forecasting, and pipeline management, with action plans for decelerating accounts and competitive threats.
• Grow always-on investment to minimize reliance on seasonal peaks, maximizing key commercial moments such as Ramadan, Eid, Saudi National Day, Back to School, and the Q4 shopping season.
• Lead a full-funnel, product-led strategy encompassing brand building, consideration, web and app conversion, catalog, and search.
• Drive adoption of the company's priority solutions, including Smart+, our AI-powered automation, and GenAI creative tools, translating product objectives into measurable client outcomes.
• Implement new solutions by leading alphas and betas with clients, structuring them as benchmarked tests against client KPIs, and scaling successful results across the vertical.
• Act as a trusted business advisor, framing recommendations around the client's commercial KPIs, data, and market context instead of platform metrics.
• Take hands-on ownership of performance blockers (e.g., catalog setup, tracking, attribution), collaborating with Solutions Engineering and Operations until resolved.
• Build and maintain C-suite relationships across marketing, e-commerce, and digital leadership through regular business reviews, leadership sessions, and in-market visits.
• Elevate the creative quality by promoting company-first creative strategies, creator partnerships, and branded content to clients, advocating for their work to gain industry recognition.
• Transform client successes into external proof points, including case studies, vertical insights, and leadership presentations, and represent the company at industry events and client forums.
• Shape the retail and e-commerce go-to-market strategy for MENA, contributing to seasonal frameworks, incentive programs, and insights on emerging themes like social and agentic commerce.
• Identify and develop new business opportunities, targeting untapped brands and new retail partners, and exploring cross-border commerce on the company Shop.
• Report clearly on performance, forecasts, risks, and opportunities to regional leadership, share best practices across the team, and mentor junior colleagues.

What We're Looking For

• Retail and e-commerce expertise, with a deep understanding of omnichannel business models and the commercial levers that drive them.
• Strong knowledge of the digital advertising ecosystem, including full-funnel media planning, performance marketing, and measurement frameworks.
• A product-led, test-and-learn mindset with the ability to master new solutions, rigorously test them, and scale effective strategies.
• Executive presence with the capacity to influence C-suite stakeholders, ideally with a network among retail, e-commerce, and marketing leaders in the region.
• Strategic and analytical skills to convert complex data into actionable insights, business cases, and recommendations.
• A collaborative team player who actively shares knowledge and enhances team performance.

Qualifications
Minimum Qualifications:

• Experience in digital advertising, media or client partnership roles, or marketing, e-commerce, or digital transformation within the retail sector.
• Hands-on experience with digital advertising platforms, performance marketing, and measurement frameworks.
• Proficiency in Arabic and English, due to the needs of the MENA market and clients.

Preferred Qualifications:

• Self-motivated, quick learner with a proactive attitude and a proven track record of initiating projects from the ground up.
• Ability to travel domestically and internationally as required.
• Experience in data analysis and translating findings into actionable business insights.
• Familiarity with the company and its commercial offerings, including automated campaigns, commerce, and GenAI creative solutions.

Why Join Us
At the company, inspiring creativity is at the heart of our mission. Our innovative product fosters authentic self-expression and connections, powered by dynamic, diverse teams. We strive to achieve great things together, embracing curiosity and resilience while focused on making an impactful difference in a rapidly growing tech environment. By nurturing an “Always Day 1” mindset and learning from challenges, we create meaningful opportunities for ourselves, our company, and our users.

Diversity & Inclusion
The company is dedicated to fostering an inclusive environment where employees are celebrated for their skills, experiences, and unique perspectives. We connect people globally, and our workplace reflects this diversity. Our commitment to championing different voices and creating a community that mirrors the audiences we serve is integral to fulfilling our mission of inspiring creativity and bringing joy.