About the job
The Global Business Solutions (GBS) team is instrumental in driving the revenue growth of the company’s business. The team encompasses various functions including Sales, Marketing, Ops, Account Managers, Agency partnerships, and Marketing Science. Our Sales teams work closely with some of the largest advertisers and agencies worldwide to create digital solutions that enable businesses and brands to thrive. We guide clients through the company’s diverse range of products, helping them engage effectively with their audiences.
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Within GBS, the MENA Commerce team collaborates with prominent retail and e-commerce groups, online marketplaces, and the fastest-growing digital-native brands in sectors such as fashion, beauty, sportswear, electronics, and grocery. We position ourselves as an extension of our clients' growth efforts, ensuring the company becomes a fundamental driver of their business from brand development to conversion and commerce.
Responsibilities:
- Own the revenue targets for your book of business within the Commerce pod, ensuring quarterly attainment, year-over-year growth, and increasing share of wallet across all client groups.
- Develop and implement annual and quarterly account plans identifying growth opportunities by brand, market, funnel stage, and product, adjusting proactively as accounts grow. This requires being present in-market in KSA ideally twice per month.
- Structure and negotiate joint business plans, commercial deals, investment commitments, and incentive programs based on a strong ROI case, monitored against predefined outcomes.
- Manage daily operations of your book, including pacing, forecasting, and pipeline, creating clear action plans for accounts showing slow growth and competitive threats.
- Increase consistent investment to minimize reliance on seasonal peaks while maximizing critical commercial moments such as Ramadan, Eid, Saudi National Day, Back to School, and the Q4 shopping period.
- Drive a comprehensive, product-led strategy that spans brand building, consideration, web and app conversion, and catalog and search optimization.
- Promote adoption of the company’s key solutions, such as Smart+ (AI-powered automation) and GenAI creative tools, translating product goals into measurable client outcomes.
- Lead the implementation of new solutions in the region by running alpha and beta tests with clients, establishing benchmarks against KPIs, and scaling successful results across the vertical.
- Act as a trusted business advisor, basing recommendations on the client’s commercial KPIs, data, and market context rather than just platform metrics.
- Take proactive ownership of performance issues such as catalog setup, tracking, and attribution, coordinating with Solutions Engineering and Operations until resolved.
- Build and maintain relationships with C-suite executives across marketing, e-commerce, and digital leadership through regular business reviews, leadership sessions, and consistent in-market visits.
- Enhance creative standards by providing company-first creative strategy, fostering creator partnerships, and promoting branded content for industry recognition.
- Convert client success stories into external proof points, including case studies, vertical insights, and leadership presentations, representing the company at industry events and client forums.
- Contribute to the development of the retail and e-commerce go-to-market strategy for MENA, participating in seasonal frameworks, incentive programs, and insights on emerging trends like social and agentic commerce.
- Identify and cultivate new business opportunities, targeting untapped brands within existing groups as well as new retail partnerships and cross-border commerce on the company Shop.
- Report comprehensively on performance, forecasts, risks, and opportunities to regional leadership, sharing best practices within the team and aiding the professional growth of junior colleagues.
What we're looking for:
- Expertise in retail and e-commerce, acquired from experience within brands, retailers, marketplaces, platforms, or agencies, with a firm understanding of omnichannel business models.
- Strong knowledge of the digital advertising ecosystem, encompassing full-funnel media planning, performance marketing, cataloging, app and search advertising, measurement, and attribution.
- A product-centric, test-and-learn approach: rapid in mastering new solutions, diligent in assessing them against client KPIs, and confident in replicating successful strategies.
- An executive presence with the ability to sway C-suite stakeholders, ideally supported by an established network among regional retail, e-commerce, and marketing decision-makers.
- Strategic and analytical skills, capable of converting complex data into coherent insights, compelling business cases, and actionable recommendations.
- A collaborative team player who shares knowledge openly and enhances the performance of those around them.
Qualifications
Minimum Qualifications:
- Experience in one of the following areas: Digital advertising, media, or client partnership roles; Marketing, e-commerce, or digital transformation roles within retail.
- Practical experience with digital advertising platforms, performance marketing, and measurement frameworks.
- Arabic language proficiency is required due to the needs of the MENA market and clients, alongside English fluency.
Preferred Qualifications:
- Self-motivated and quick learner with a proactive attitude and proven track record of initiating projects from the ground up.
- Ability to travel domestically and internationally as necessary.
- Experience with data analysis and its translation into actionable business insights.
- Familiarity with the company and its commercial offerings, including automated campaign, commerce capabilities, and GenAI creative solutions.
