Client Partnerships & Growth Director

About the Role
As a Client Partnerships Director, you will lead and grow strategic client relationships, connecting business and marketing priorities with technology-enabled solutions to deliver measurable commercial and customer value. You will have accountability for the growth, commercial health, and long-term success of priority client relationships, while also developing opportunities with prospective clients. By understanding clients’ business, customer, marketing, and transformation priorities, you will shape integrated solutions that create measurable value.
Using a consultative and commercially focused approach, you will develop multi-year account strategies, build trusted relationships across client organizations, identify and convert growth opportunities, and orchestrate cross-functional teams. Practical knowledge of marketing technology, data, CRM, content, commerce, and customer experience will enable you to connect business needs with technology-enabled solutions.

Key Responsibilities

• Business and Client Leadership:
  • Own the strategic direction, commercial health, and growth plan for a portfolio of priority clients, with accountability for revenue, profitability, retention, and client satisfaction.
  • Develop a deep understanding of clients’ business models, customer priorities, marketing agendas, operating environments, and transformation ambitions.
  • Build multi-year account plans covering stakeholders, business priorities, active engagements, growth opportunities, and risks.
• Growth and Commercial Management:
  • Identify, shape, and convert opportunities across existing and prospective clients by bringing together the right resources to achieve defined business outcomes.
  • Lead proposals, pitches, commercial negotiations, contract renewals, license discussions, and forecasting.
  • Balance client value with sound commercial judgment, protecting scope, margin, and long-term relationship health.
• MarTech and Transformation Advisory:
  • Advise clients on how marketing technology, data, CRM, content, commerce, and customer experience capabilities can drive growth, improve marketing effectiveness, and strengthen customer engagement.
  • Experience translating client priorities into commercially compelling proposals, roadmaps, and technology-enabled solutions.
• Executive Stakeholder and Relationship Management:
  • Build trusted relationships with senior decision-makers and key stakeholders across business, marketing, technology, and procurement.
  • Navigate complex stakeholder environments, align differing priorities, and serve as the senior point of escalation for commercial, relationship, or delivery matters.
  • Lead strategic reviews and QBRs to demonstrate business impact, surface insights, and establish shared priorities and next steps.
• Cross-Functional Team Leadership:
  • Act as the voice of the client internally, giving cross-functional teams clear business context, priorities, and success measures.
  • Collaborate with delivery leaders to maintain governance, manage risk, resolve issues, and meet strategic, commercial, and operational expectations.

Qualifications & Experience

• 6+ years of experience leading client relationships, commercial growth, and transformation engagements within an agency, consultancy, MarTech, or enterprise technology environment.
• Demonstrable track record of owning and growing client relationships, ideally with government or semi-government organizations.
• Proven success in developing senior stakeholder relationships, shaping strategic opportunities, and securing significant multi-year engagements.
• Strong commercial management experience across account planning, pipeline, forecasting, negotiation, pricing, and scope governance.
• Experience collaborating with integrated, cross-functional teams and managing engagements in complex, multi-vendor environments.
• Practical experience across MarTech, CRM, data, content, commerce, customer experience, or digital transformation, with the credibility to engage business and technology stakeholders.
• Experience translating client business and marketing priorities into briefs, roadmaps, proposals, and technology-enabled solutions.
• Bachelor’s degree in Business, Marketing, Technology, or a related field is required.

Skills & Competencies

• Growth Leadership: Strong business judgment with the ability to build account strategies, identify opportunities, shape propositions, and convert opportunities.
• Client Partnership: Builds trusted senior relationships, understands the wider business context, and acts as a credible adviser.
• MarTech Fluency: Connects marketing technology ecosystems and capabilities to business and marketing outcomes.
• Strategic and Analytical Acumen: Ability to synthesize client priorities, market trends, customer insight, and technology considerations into clear strategies and actionable plans.
• Executive Presence and Consultative Communication: Exceptional written, verbal, presentation, and facilitation skills, able to communicate complex business and technology topics to both technical and non-technical audiences.
• Problem-Solving and Adaptability: Ability to navigate ambiguity, competing priorities, and high-stakes client situations with resilience and a solutions-focused mindset.
• Regional Market Understanding: Strong understanding of the Saudi and wider Middle Eastern market, including relevant cultural and commercial nuances.
• Fluency in English and Arabic is essential, and the successful candidate must be currently based in KSA.

Who You Are

• Curious – Seeks to understand people, businesses, and how they engage with content and technology.
• Agile – Anticipates requirements, manages expectations, and finds practical ways through problems.
• Collaborative – Cultivates trust with clients, sets clear expectations, and works well with cross-discipline teams.

What We Offer

• Passionate, driven people – We champion a culture where people do extraordinary work.
• Consciously cultivated culture – We work together, listen actively, bring positivity, and empower creative bravery.
• Growth-minded opportunities – We nurture a culture of real-time feedback, a growth-oriented mindset, and training opportunities, so you can continue to grow personally and professionally.

At the company, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the company Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We are an equal-opportunity employer and consider applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.