About the Role
As a Client Relationship Director (CRD), you will be accountable for the strategic ownership, growth, retention, and commercial performance of clients and business partners. This role leads executive client engagement, coordinates service delivery across the organization, delivers agreed revenue and profitability targets, develops new business opportunities, and ensures that governance, risk, and compliance requirements are embedded throughout the client lifecycle. You will interact at a senior level, including with CFOs, General Counsel, Directors of Finance, Heads of Investor Relations, fund managers, and other senior decision-makers. The CRD acts as an executive sponsor, strategic relationship owner, and senior escalation point for high-profile and complex engagements.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
What You’ll Do
- Act as the key escalation point for several high-profile client engagements, fostering close relationships with key decision-makers and influencers. Address challenging conversations around fees, service level agreements, or any other responsibilities.
- Develop and maintain senior relationships with key intermediaries, including legal advisers, audit firms, consultants, and other market participants, and implement targeted engagement plans.
- Lead quarterly service and relationship reviews covering KPIs against SLAs, strategic priorities, commercial performance, risks, opportunities, and agreed actions.
- Meet or exceed agreed financial and non-financial targets, maximizing revenue and retention while maintaining cost efficiency, service quality, and regulatory compliance.
- Demonstrate market insight, sound judgment, and the ability to manage complexity across clients, jurisdictions, products, and internal stakeholders.
What We Offer
- Base Salary: Competitive salary based on role, experience, and market standards
- Annual Bonus: Discretionary bonus linked to individual, team, and company performance
- Referral Rewards: Bonus for successful employee referrals
- Pension: 5.83% non-contributory employer pension scheme
- Insurance Benefits: Medical coverage
- Leave & Flexibility: 24 days leave, hybrid working, and flexible work arrangements
- Family Benefits: Support for maternity, paternity, and adoption leave
- Learning & Development: Support for professional qualifications and career development
Qualifications
- Hold a recognized professional qualification and be a member of a relevant financial institute.
- Extensive senior-level experience within private equity, funds, administration, corporate services, or a related financial services environment.
- Proven track record of owning complex strategic client relationships, improving retention and profitability, and delivering revenue growth and new business targets.
- Excellent leadership, management, and influencing skills; ability to succeed through others and lead across functional and jurisdictional boundaries.
- Experience across the UAE, DIFC, ADGM, and other international financial centers is highly advantageous.
Additional Information
Sustainability is integral to our strategy and operations. Our sustainability relies on building long-term relationships with all stakeholders, including employees, clients, and local communities, while reducing our environmental impact. We are committed to continuously improving our people, clients, planet, and governance. Our ongoing success as a business depends on sustainability and agility in a changing global landscape. We foster an inclusive, equitable, and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programs and systems enable investment in employee careers, while our hybrid working approach supports balance and flexibility. We aim to empower our 5,800+ employees from 94 nationalities across 25 countries to achieve their potential. Through our initiatives, we support women managers launching their first fund, in an industry where only 15% of firms are gender-balanced. We are committed to growing relationships with clients and supporting their objectives, understanding that our clients' sustainability and success are intertwined with our own.
