About the Role
Join our team as a Client Service Analyst and become a trusted advisor to our clients. In this role within the Wholesale Payments team, you will maintain and enhance best-in-class Client Service to a designated portfolio of top-tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service and operating issues and opportunities.
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Job Responsibilities
- Develops, maintains, and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions.
- Becomes the Clients’ trusted adviser.
- Assists in developing and executing strategic Client plans.
- Promotes the use of self-service tools to reduce the number of Client enquiries.
- Analyzes payment and associated activities to identify efficiencies and cross-sell opportunities.
- Promotes sharing of experience and best practices across the Service team.
- Participates in and supports Treasury Services initiatives.
- Identifies opportunities for product development and enhancement.
- Develops internal partnerships (e.g., Sales, Operations, Product, Technology).
- Identifies and escalates potential risks associated with Client activities.
- Records all Client interactions (e.g., calls, meetings, issues, proactive communications).
Required Qualifications, Capabilities, and Skills
- Excellent verbal and written communication skills.
- Ability to work effectively under pressure whilst maintaining a professional manner.
- Dual ability to work effectively as both a team player and independently.
- Demonstration of cultural sensitivity and awareness.
- Proven negotiation skills.
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines.
- Ability to develop and mobilize internal networks and resources.
- Ability to effectively use and manage multiple systems.
- Client service and portfolio management experience.
- Language proficiency required in Arabic and English.
Preferred Qualifications, Capabilities, and Skills
- Knowledge and understanding of Payments products, processes, and risk policies is a plus.
