About the Role
This position is an opportunity to join the Issuer Services (ISV) Team as a Client Service Manager in Dubai, U.A.E., within the company Corporate and Institutional Banking (CIB) sector. The company CIB is a markets-led, financing-focused business that provides investment and financial solutions. By leveraging an international network, we connect emerging and mature markets and support corporate, government, and institutional clients in achieving long-term performance. Our Securities Services division delivers reliable solutions to enhance performance and mitigate risk for institutional investors, banks, insurance companies, governments, and multinational corporations.
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Responsibilities
In this role, you will:
- Build and maintain strong customer relationships, ensuring ISV requirements are understood by clients and that client needs, industry developments, and competitor insights are communicated within ISV (including liaison with GRMs and client visits).
- Monitor service level agreement (SLA) performance by collating data, providing feedback, resolving operational gaps, and implementing action plans where SLAs are missed by ISV or the client.
- Run formal client surveys to gather feedback and drive service improvements.
- Identify retention and growth opportunities and support the Business Development Manager with new business development.
- Service a broad range of products including conventional bonds, structured finance, project and infrastructure finance, syndicated loans, project bonds, Islamic finance, and escrows.
- Manage transactions across key agency roles (e.g., paying/fiscal/escrow agent, custodian, account bank, cash manager, facility/security agent) and coordinate amendments with external counsel and internal stakeholders.
- Partner with Transaction Managers to ensure smooth onboarding of new transactions, successful post-closing handover, and effective ongoing administration.
- Oversee non-operational deal activities (e.g., closings, amendments, waivers/consents, internal reviews) and act as the key escalation point for deal issues.
- Collaborate with Client Services teams across ISV offices and provide operational support to Centre of Excellence teams in Malaysia and India, acting as an escalation point for portfolio-related issues.
- Proactively monitor new mandates/bids to flag operational risks early, assess viability of non-core client requests, support sales pitches with Business Development, and drive process/technology improvements to enhance client onboarding and servicing.
Requirements
To be successful in the role, you should meet the following requirements:
- Previous experience in a Client Services role within Issuer Services/Securities Services.
- Strong networking and presentation skills required to build and enhance client relationships.
- A strong client network in the MENAT market is preferred.
- Strong system and modelling skills.
- Proven ability to communicate effectively with several teams on a daily basis, both locally and globally.
- Ability to multi-task and manage frequently changing priorities.
- A sound understanding of legal documentation governing roles/products supported.
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. Degrees obtained outside the UAE require valid attestations and equivalency.
Benefits
The company is committed to fostering a workplace culture where all employees are valued, respected, and have their opinions heard. The organization prioritizes continuous professional development, flexibility in working conditions, and opportunities for growth within an inclusive and diverse environment.
