About the Role
the company Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions through its international network. The CIB team partners with corporate, government, and institutional clients to promote long-term performance across emerging and mature markets. We are currently seeking an ambitious individual to join our Issuer Services (ISV) Team as a Client Service Manager in Dubai, U.A.E. In this role, you will be key to building and maintaining strong customer relationships, ensuring that client requirements are met and effectively communicated.
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Responsibilities
- Build and maintain strong customer relationships, ensuring ISV requirements are understood by clients.
- Monitor service level agreement (SLA) performance by collating data, providing feedback, resolving operational gaps, and implementing action plans where necessary.
- Run formal client surveys to gather feedback and drive service improvements.
- Identify retention and growth opportunities and support the Business Development Manager with new business development.
- Service a broad range of products including:
- Conventional bonds
- Structured finance
- Project and infrastructure finance
- Syndicated loans
- Project bonds
- Islamic finance
- Escrows
- Manage transactions across key agency roles, such as:
- Paying/fiscal/escrow agent
- Custodian
- Account bank
- Cash manager
- Facility/security agent
- Partner with Transaction Managers to ensure smooth onboarding of new transactions and effective ongoing administration.
- Oversee non-operational deal activities and act as the key escalation point for deal issues.
- Collaborate with Client Services teams across ISV offices and support operational teams in Malaysia and India as an escalation point for portfolio-related issues.
- Proactively monitor new mandates and bids to flag operational risks early, assess the viability of non-core client requests, and drive process improvements to enhance client onboarding and servicing.
Requirements
- Previous experience in a Client Services role within Issuer Services/Securities Services.
- Strong networking and presentation skills to build and enhance client relationships.
- A strong client network in the MENAT market is preferred.
- Strong system and modelling skills required.
- Proven ability to communicate effectively with several teams on a daily basis, both locally and globally.
- Ability to multi-task and manage frequently changing priorities.
- Sound understanding of legal documentation governing roles/products supported.
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit; for degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
Benefits
the company is committed to building a culture where all employees are valued and respected. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
