The Client Service Professional Services Lead will be responsible for driving the strategic execution and operational excellence of the company's Client Services (CS) Professional Services across the CEMEA region. As part of the Client Services function, this role will lead cross-functional initiatives, manage service line performance, and ensure delivery of high-impact client engagements including Implementation, Managed Services, Education Services, and Optimization Services.
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Key Responsibilities
- Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure clear communication of strategic initiatives across stakeholders.
- Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Consulting & Analytics stakeholders.
- Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.
- Design and deliver training programs covering the full professional services menu and implementation best practices.
- Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management.
Requirements
- 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
- 10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments.
- Proven experience in leading cross-functional teams and managing complex client engagements.
- Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.
- Proficiency in data and technical skills including Power BI, data visualization, and automation tools.
- Strong understanding of the company's Client Services and Managed Services offerings.
Work Conditions
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
