Client Services Partner (CSP)

The Client Services Partner (CSP) role is positioned within the company Global Services Presales function. This role serves as a key partner to our sales team and customers, supporting the sales team in packing, positioning, and integrating services to an opportunity. The company services portfolio includes customer success, implementation and consulting delivery, cloud managed services, and support & maintenance. Throughout the sales cycle, the CSP is active from shaping the opportunity to closing the deal, always working in partnership with the sales team.

Responsibilities

• Establishing and shaping desired customer outcomes and designing executable offerings to deliver value across the customer lifecycle.
• Facilitating customer requirements discovery workshops, pitching services aligned with customer objectives, qualifying deals, and setting the services sales strategy.
• Ensuring that company proposals follow best practices and standards while minimizing risk to both the customer and company.

Qualifications

• Saudi National or current resident (Iqama).
• 10+ years of experience in a customer facing and/or pre-sales role in customer success, professional services, management consultancy, or project management.
• Proficiency in English and Arabic.
• Strategic planning skills and ability to thrive in a deadline-driven environment.
• Competency in using tools such as Microsoft PowerPoint, Excel, Power BI, and Gen AI for data analysis, reporting, and presentation purposes.

Desirable

• University degree or equivalent professional qualifications relevant to the functional area.
• Experience working with ERP, FSM, or EAM applications.
• Proven experience in Sales methodologies (SPIN/MEDDIC etc).

Work Conditions
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles.