Client Solutions Manager - Utilities - Global Business Solutions - Dubai

About the role
The Client Solutions Manager will play a pivotal role in the company's Global Business Solutions (GBS) team, which is dedicated to driving advertising innovation and providing scalable solutions that allow brands to authentically connect with their audiences. This role involves working closely with the sales team to meet client objectives and deliver an exceptional level of customer service to both internal and external clients. The CSM is responsible for negotiating and optimizing complex opportunities while leveraging data and analytics to craft consultative solutions. Building and strengthening key client relationships will be essential, with a focus on enhancing revenue, and ensuring advertiser education and satisfaction. Success in this role requires a strong commitment to client service, the ability to excel in a dynamic environment, and providing tailored solutions using our unique suite of ad products.

Responsibilities

• Manage and grow post-sale client relationships and revenue for advertisers
• Become an expert in the company's solutions for businesses of all sizes and adjust recommendations to suit varying client needs
• Drive revenue growth through education and leading upsell conversations with clients after the initial sale
• Provide client education on products and updates to advise on optimal strategies for driving business outcomes for clients and agencies
• Develop and oversee measurement strategies for clients, focusing on tracking metrics and delivering results
• Identify optimization opportunities that enhance performance
• Demonstrate expertise in all aspects relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Consult and coach clients and agencies to achieve greater results using the company's solutions

Qualifications
Minimum Qualification(s):

• 5+ years of campaign management experience
• Mobile marketing background with a familiarity with all relevant KPIs
• Experience in account management and/or client services roles within digital marketing or ad tech
• Familiarity with auction-based ad networks
• Strong analytical skills for identifying data-driven insights
• Background in performance advertising, managing complex and scaling challenges
• Experience in diagnosing and solving technical issues in collaboration with product and engineering teams

Preferred Qualification(s):

• Knowledge of the apps industry; experience with apps companies is an advantage
• Strong communication skills with the ability to build and maintain relationships
• Proven ability to pitch and upsell effectively
• Capacity to prioritize and manage tasks in a fast-paced environment
• Demonstrated success in growing account revenue and developing custom media strategies, alongside managing product testing roadmaps
• Familiarity with measurement frameworks and attribution models

Why Join Us
At the company, inspiring creativity is at the core of our mission. Our innovative product enables people to authentically express themselves, discover, and connect. Our diverse global teams work collaboratively to create value for our communities, inspire creativity, and bring joy each day.
We value creativity, curiosity, and a commitment to making a significant impact in a rapidly growing tech environment. We view every challenge as an opportunity to learn and innovate together. By fostering resilience and an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. Together, when we grow and innovate, the possibilities are limitless.

Diversity & Inclusion
Our commitment to inclusivity ensures that all employees are valued for their individual skills, experiences, and perspectives. We connect people worldwide, and our workplace reflects the diverse communities we serve. Celebrating diverse voices is essential to our mission of inspiring creativity and bringing joy.